Bobbie Lutmer
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
30
30
years of professional experience
Work History
Bartender
Rogue One, LLC AKA The Bronze Bell
Pleasant Plain, OH
07.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Personal Assistant to the Owners
Jaco Investment Properties LLC
Batavia, OH
05.2022 - 02.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
Bar Manager
Club Flamingo
Batavia, OH
08.2019 - 07.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Administrative Manager
Trustaff Travel Nurses
Blue Ash, OH
04.2006 - 04.2019
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Verified customer information for orderly, up-to-date online systems.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Office Manager
Cintas
Mason, OH
03.1993 - 12.2005
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Clermont Northeastern High School
Batavia, OH05.1991
Skills
- Food Running
- Health Codes Compliance
- Food Preparation
- Suggestive Selling
- Beverage Preparation
- Basic Accounting
- Cash Register Operation
- Ordering Bar Supplies
- Outgoing Personality
- Order Management
- New Hire Training
Timeline
Bartender
Rogue One, LLC AKA The Bronze Bell
07.2022 - 02.2023
Personal Assistant to the Owners
Jaco Investment Properties LLC
05.2022 - 02.2023
Bar Manager
Club Flamingo
08.2019 - 07.2022
Administrative Manager
Trustaff Travel Nurses
04.2006 - 04.2019
Office Manager
Cintas
03.1993 - 12.2005
High School Diploma -
Clermont Northeastern High School