Summary
Work History
Education
Skills
Interests
Timeline
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Bobbie Maciulis

Madison,WI

Summary

Dynamic and results-driven professional with extensive experience in customer service and food safety at Shakey's Pizza Parlor. Proven ability to enhance customer satisfaction through precision in order fulfillment and effective teamwork. Recognized for maintaining high standards of cleanliness and organization, ensuring a safe and efficient work environment.

Work History

Pizza Maker

Shakey's Pizza Parlor
  • Prepared dough and toppings according to established recipes and standards.
  • Operated kitchen equipment, ensuring safety and proper usage guidelines were followed.
  • Maintained cleanliness and organization of workstations to promote efficiency.
  • Assisted in inventory management by tracking ingredient supplies and reporting shortages.
  • Engaged with customers, taking orders accurately and providing exceptional service.
  • Followed health and safety regulations to maintain a safe working environment.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Reduced customer waiting by batch cooking popular items during rush times.

Server Assistance/Head Food Runner

Janesville Country Club
  • Greeted customers entering store and offered assistance with requirements.
  • Demonstrated adaptability in handling various roles within the establishment including server assistance or bartending duties when required.
  • Managed food and beverage orders efficiently to ensure timely delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Inspected dishes and utensils for cleanliness.

Order Picker/Picker Packer

Swing and Slide
  • Operated hand-held scanners to track inventory and fulfill orders accurately.
  • Utilized pallet jacks and for efficient movement of heavy items within the warehouse.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained organization of warehouse space to enhance efficiency and workflow.
  • Collaborated with team members to meet daily order fulfillment targets consistently.

CBRF

Rem Wisconsin
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Monitored vital signs and reported changes to healthcare professionals, ensuring timely interventions.
  • Administered prescribed medications and maintained accurate records for compliance with care plans.
  • Collaborated with multidisciplinary teams to develop personalized care strategies tailored to individual needs.
  • Trained new staff on best practices in patient care and safety protocols, enhancing team effectiveness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
  • Performed light housekeeping tasks for patients, creating a clean and comfortable living environment conducive to healing.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Home Health Aide

Acura Home HEALTH Care
  • Assisted clients with daily living activities, promoting independence and comfort.
  • Monitored patient health conditions, documenting changes for healthcare professionals.
  • Administered prescribed medications and maintained accurate medication records.
  • Collaborated with multidisciplinary teams to develop personalized care plans.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Barista

Dunkin Dounuts
  • Prepared and served high-quality beverages according to standardized recipes.
  • Operated espresso machines and other equipment efficiently to maintain workflow.
  • Maintained cleanliness and organization of workstations in compliance with health standards.
  • Trained new team members on beverage preparation and customer service best practices.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Barista /Drive-Thru Cashier

Dunkin Dounuts
  • Prepared high-quality beverages in accordance with standardized recipes and customer preferences.
  • Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
  • Operated espresso machines, blenders, and other equipment efficiently during peak hours.
  • Assisted in inventory management by restocking supplies and monitoring product levels regularly.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Associate of Science - Phelbotomist

Blackhawk Technical College
Janesville, WI

High School Diploma -

Parker High School
Janesville, WI
07-2007

Skills

  • Teamwork and collaboration
  • Customer service
  • Safe food handling
  • Food safety
  • Heavy lifting
  • Order taking and processing
  • Food presentation
  • POS systems
  • Phone etiquette
  • Precision in order fulfillment
  • Portion control
  • Health code compliance
  • ServSafe certification
  • Upselling techniques
  • Organizational skills
  • Cash handling
  • Problem-solving
  • Decision-making

Interests

  • Playing Sports
  • Kayaking
  • Hiking
  • Camping
  • Volunteering
  • Yoga

Timeline

Pizza Maker

Shakey's Pizza Parlor

Server Assistance/Head Food Runner

Janesville Country Club

Order Picker/Picker Packer

Swing and Slide

CBRF

Rem Wisconsin

Home Health Aide

Acura Home HEALTH Care

Barista

Dunkin Dounuts

Barista /Drive-Thru Cashier

Dunkin Dounuts

Associate of Science - Phelbotomist

Blackhawk Technical College

High School Diploma -

Parker High School

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Bobbie Maciulis