Bobbie McIver

Work History

Manager/Business Owner

McIver Insurance LLC

Wichita, Ks

11.2006 - 09.2023

Defined strategic plans and kept business on track to meet objectives
Set and implemented strategic goals and initiatives to align company with mission, values, and vision
Managed the daily operations related to customer service, inventory management, and marketing
Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
Managed budgets effectively by accurately forecasting expenses and revenues
Maintained a high standard of customer service through quality assurance checks
Developed and implemented strategies to increase customer satisfaction and loyalty.

Assistant Store Manager

Casey's General Store

South Hutchinson, KS , KS

01.2009 - 06.2009

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Coordinated with vendors to secure product availability at competitive prices.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Customer Service Representative

Whitehead and Associates

Wichita, KS

08.2002 - 10.2006

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Agent

Ledbetter Insurance Agency

Peoria, IL

01.1996 - 08.2002

Assisted customers with inquiries regarding products and services through phone, email, and chat.
Resolved customer complaints quickly and efficiently.
Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Advised customers on purchasing decisions based on their individual needs.
Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Updated customer records in the CRM system accurately with each interaction.
Answered incoming calls promptly and professionally within company standards.
Reviewed files, records and other obtained documents to respond to customer requests.

Cashier

Phar-Mor

Peoria, IL

03.1996 - 12.1997

Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise in accordance with store policies.
Conducted price checks for special orders or discounts as requested by customers.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Followed company security procedures for handling large sums of money.
Performed other duties as assigned by management.
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Collected payments and provided accurate change.
Answered customer questions and provided store information.
Helped customers find specific products, answered questions and offered product advice.

Customer Service Associate

Office Max, Inc

Peoria, IL

03.1994 - 03.1996

Greeted customers and identified their needs.
Provided information about products and services available to customers.
Processed customer orders accurately and efficiently.
Resolved customer inquiries in a timely manner.
Demonstrated active listening skills when responding to customer questions and complaints.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Answered phone calls from customers promptly and courteously.
Handled cash register operations accurately during peak times.
Maintained knowledge of current sales promotions and new product releases.
Performed additional duties as assigned by management team.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Summary

Overview

Work History

Manager/Business Owner

Assistant Store Manager

Customer Service Representative

Customer Service Agent

Cashier

Customer Service Associate

Education

Associates In Elementary Education -

Skills

Certification

References

References

Work Availability

Timeline

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