BOBBIE MCKINE
Lubbock,TX
Summary
CAREER SUMMARY High impact professional with diverse experience in deadlines and problem solving Recognized for commitment to team excellence Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Overview
12
12
years of professional experience
Work History
Chaplain Resident
Covenant Medical Center
Lubbock, Texas
08.2021 - Current
- Responsible for visiting patient rooms and providing emotional and spiritual comfort
- Dealt with clients in palliative care and hospice
- Accurate charting of client information into hospital database
- Assessment of spiritual needs regarding anxiety, fear of death, poor health and broad range of other issues and concerns
- Adherence to all HIPAA regulations and kept patient information confidential
- Worked alongside administration to develop and implement plans for increasing patient satisfaction
- 4 Units of ACPE
- Completion of 1 CPE unit
- Counseled employees requesting emotional or spiritual support.
- Delivered individualized approaches considering situational and population-specific needs.
- Initiated crisis assessment and intervention skills in emergency situations.
- Participated in didactic sessions and education seminars.
- Comforted family members, offered attentive listening and high level of emotional support.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Provided spiritual care through visitation, counseling and prayer.
Health Information Specialist II
Ciox Health
Alpharetta, GA
10.2018 - 03.2020
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
- Monitored and tracked inventory, assigned work tasks and adjusted assignments based on priorities.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
Insurance Agent
Global Medicare Marketing
Birmingham, AL
04.2006 - 04.2016
- Enrolled patients in Medicare Advantage programs
- Provided accurate, consistent and timely service follow up
- Assisted customers with changes/questions regarding their insurance coverage
- Maintained records of all customers
- Recommended additional products as seen fit
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
Education
M.D. - Master of Divinity
Liberty University
Lynchburg, VA2023
Master of Science - Theology
Grand Canyon University
Phoenix, AZ06.2017
Master of Science - of Healthcare Management
University of Phoenix
Phoenix, AZ09.2012
Skills
- Microsoft Office
- Administrative
- Conflict Resolution
- Team Player
- Client Relations
- Patient Services
- Customer Service
- Grief Support
- Emotional Support
- Spiritual Guidance
- Administrative Leadership
- Patient Rounds
- Staff Counseling
- Customer Satisfaction
- Client Needs Assessment
- Positive Reinforcement Strategies
- Sermon Writing
- Biblical Stewardship
- Community Outreach Programs
- Compassionate Care
- Emergency Care
- Epic Software/Meditech
Timeline
Chaplain Resident
Covenant Medical Center
08.2021 - Current
Health Information Specialist II
Ciox Health
10.2018 - 03.2020
Insurance Agent
Global Medicare Marketing
04.2006 - 04.2016
M.D. - Master of Divinity
Liberty University
Master of Science - Theology
Grand Canyon University
Master of Science - of Healthcare Management
University of Phoenix
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