Bobbie Mills

• Answered customers' questions, recommended items, and recorded order information.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Processed orders and sent to kitchen employees for preparation.

• Promoted camp across The San Fernando Valley , skillfully coordinating social media, print ads and website content.
• Organized session wrap-up events to recognize campers' achievements.
• Safeguarded campers, providing general first aid and distributing medication to children as directed.
• Hired, disciplined and managed 10-12 camp staff members.
• Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
• Oversaw team of counselors and support team members.
• Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
• Developed and directed programs suitable for children between ages of 3 and 12.
• Answered phones quickly, addressing questions, taking messages and forwarding calls.
• Established operating budget for camp and controlled expenditures.
• Planned weekly camp program schedules for sports, field trips and arts and crafts activities.
• Collaborated with HR on hiring and onboarding staff, managing onboarding documents and payroll oversight.
• Communicated with parents, staff and teachers regarding children or program issues.

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• Coordinated with other instructors and coaches to determine student advancement and progress.
• Established clear benchmarks for performance and monitored individual and team progress.
• Assessed student progress and provided feedback to improve technique and performance.
• Developed lesson plans and routines for individual students to meet personal goals and abilities.
• Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.

• Informed customers of promotions to increase sales productivity and volume.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Achieved or exceeded company-defined sales quotas.
• Stayed current on company offerings and industry trends.
• Solved customer challenges by offering relevant products and services.
• Managed returns, exchanges and refunds in accordance with store policy.