BOBBIE MONZON
Oakland,CA
Summary
Highly skilled Senior Director of Operations and Library with a proven track record in operations administration, strategic planning, financial oversight, and team leadership. Known for implementing improvements that increase productivity, optimize services, and reduce costs. Key strengths include strong decision-making abilities, exceptional interpersonal skills, and a focus on delivering effective and engaging customer service. Significant impact made in increasingly advanced roles through improved process efficiencies and enhanced team performance.
Overview
16
16
years of professional experience
Work History
Senior Director of Operations and Library
Mechanics' Institute
San Francisco, CA
01.2022 - Current
- Oversee and administer building and library operations including supervision of five building and operations staff, management of IT services, and leading library operations.
- Direct, supervise, and collaborate with library team consisting of technical services staff, programming librarians, archivists, paraprofessional staff, library assistants, and interns.
- Create, administer, and forecast three budgets covering building operations, library services, and IT functions and materials totaling over $1.8 million in expenses.
- Participated in the creation of a five-year strategic plan with the senior management team and governing committee of the Board of Trustees to further the mission and services of the organization post-pandemic.
- Collaborate with committees of the Board, CEO, management teams, and contributing stakeholders on projects related to overall operations, capital renovations, IT infrastructure, work culture, tenant relations, and staffing needs.
- Create, implement, and assess the success of annual key performance indicators to improve upon and further strategic plans.
Operations Director
Mechanics' Institute
San Francisco, CA
01.2015 - 01.2022
- Created, assessed, and managed building operations budget generating income of over $1.3 million per year.
- Oversaw teams, budget, and schedules for capital projects including structural facade restoration, building plumbing overhaul, retail space renovation, and tenant office upgrades.
- Administered human resource services in collaboration with the finance department, benefits administrators, and service representatives.
- Collaborated on joint projects and programming with inter-departmental teams to improve member engagement and services.
- Participated and contributed to committee meetings of the Board of Trustees including financial reporting, building oversight, and library services.
- Maintained archival records of building and institute related projects, employment files, Board of Trustee materials, and service contracts.
Managing Librarian
Mechanics' Institute Library
San Francisco, CA
01.2012 - 01.2015
- Managed the daily operations of the library including supervising ten circulation staff.
- Coordinated and participated in the execution of library services and programs including teaching classes, collection development, providing reference services, and readers’ advisory.
- Assisted Library Director with strategic planning, decision-making, and management of library services, staff oversight, and budget implementation.
- Coordinated with the building department and human resources on issues related to staff personnel, library safety, infrastructure needs, and building security.
- Corresponded with patrons and staff regarding library operational suggestions, general comments and inquiries, and other needs relating to library services, programs, and persons.
- Updated, edited, and executed policies for the library services manual including creating a template for documentation, streamlining basic instructions, and clarifying procedures.
Serials and Reference Librarian
Mechanics' Institute Library
San Francisco, CA
01.2010 - 01.2012
- Managed serials collection including vendor relationships, performing bibliographic updates, troubleshooting issues, and supervising daily and annual processing.
- Expanded access to materials by overseeing the change of location from inaccessible areas to a more centralized location of the library and expanding digital collection offerings.
- Analyzed magazine and newspaper collection through data review, patron feedback, and circulation statistics for the allocation of $30k serials budget.
- Participated in collection development and preservation including coordinating the binding of collections, evaluating item usage, and assessing materials for space consolidation.
- Provided reference assistance, readers’ advisory, interlibrary loan services, and computer training and assistance to members and visiting guests.
Education
Master of Library and Information Science (M.L.I.S.) -
San Jose State University
San Jose, CABachelor of Arts - English and Creative Writing
San Francisco State University
San Francisco, CASkills
- Strategic planning and execution
- Operations oversight
- Policy development
- Team collaboration
- Budget administration
- Stakeholder engagement
- Project management
- Risk assessment
- Multitasking capacity
- Written and verbal communication
Affiliations
- American Library Association (ALA), 2011-Present
- Special Libraries Association (SLA), 2006-Present
- Bay Area Library and Information Network (BayNet), 2010-2024
- Library Leadership and Management Association (LLAMA), 2015-2020
- National Endowment for the Humanities (NEH), Grant Reviewer, 2020
Accomplishments
- California State Library, Groundworks Preservation Grant, Facilitator, 2024
- National Endowment for the Humanities, Infrastructure and Capacity Building Challenge Grant, Writing Collaborator, 2018
- Victorian Alliance of San Francisco, Restoration and Preservation of Historic Buildings Grant, Grant Writer, 2016
- American Library Association, Leading to the Future Leadership Institute, Recipient, 2015
Timeline
Senior Director of Operations and Library
Mechanics' Institute
01.2022 - Current
Operations Director
Mechanics' Institute
01.2015 - 01.2022
Managing Librarian
Mechanics' Institute Library
01.2012 - 01.2015
Serials and Reference Librarian
Mechanics' Institute Library
01.2010 - 01.2012
Master of Library and Information Science (M.L.I.S.) -
San Jose State University
Bachelor of Arts - English and Creative Writing
San Francisco State University
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