Summary
Overview
Work History
Education
Skills
Volunteer Experience/ Groups
Timeline
Generic

Bobbie Jo Pearl

Louisville,KY

Summary

Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 20 years of experience in office environments. History of improving processes and increasing team efficiency.

Experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, vacation calendarsand attendance records Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Office Coordinator

Norton Healthcare
12.2023 - Current
  • Streamline office operations by implementing efficient filing systems and organizational tools.
  • Enhance communication within the team through regular meetings and detailed reporting.
  • Manage scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Facilitate a positive work environment by addressing employee concerns and providing support when needed.
  • Maintains accurate attendance records and vacation requests for 30+ staff members
  • Work collaboratively with office staff to maintain smooth operations and team readiness.
  • Provide clerical support for 10-12 Registration employees
  • Completed bi-weekly payroll for 50 employees.

Patient Registration Representative

Norton Healthcare
09.2023 - 12.2023
  • Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
  • Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
  • Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
  • Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
  • Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
  • Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
  • Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Accurately inputted patient and insurance information into company's computer system using EPIC
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Administrative Coordinator

Vitality Pain Centers
07.2021 - 08.2023
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Kept accurate attendance records of 9-11 employees
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Coordinated and Managed vacation and Physician Calendars for 9-11 staff members.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Developed strong working relationships with vendors ensuring timely delivery of goods or services.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Interceded between employees during arguments and diffused tense situations.
  • Arranged Onboarding and Orientation for all new staff

Office Manager

Pain Management Centers Of America
11.2020 - 07.2021
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed office operations
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve work flow processes
  • Coached new hires on company processes while managing 10-15 employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Medical Administration Specialist

Commonwealth Pain And Spine
12.2014 - 11.2020
  • Organized regular staff training sessions on regulatory updates, maintaining high levels of compliance throughout the organization.
  • Improved patient satisfaction by streamlining medical administration processes and enhancing communication between departments.
  • Coordinated with human resources to manage 20+ employee scheduling, ensuring adequate coverage
  • Conducted thorough analyses of departmental workflows, identifying areas for improvement that ultimately led to increased efficiency and patient satisfaction.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages 8 Physicians and 6-10 medical facilities scheduling appointments, and handling patient inquiries.
  • Kept accurate attendance records for 15-20 employees
  • Participated with design of 4 New Facility Floor plans and new construction
  • Maintained New hire orientation records and completion of Orientation courses
  • Placed new supply orders, managed inventory and restocked clerical and clinical spaces.
  • Interviewed applicants for 4 Facility locations, working closely with Human Resources
  • Trained 4 Office Managers/ Supervisors for 4 locations
  • Assisted in the launch and opening of 4 new locations through Kentucky and Indiana.
  • Submitted for 5+ Physician insurance credentialing
  • Maintained incoming and outgoing invoices working closely with Accounts Payable department
  • Participated in the creation and implementation of employee handbook and policy and procedure manual
  • Managed office bookkeeping

Front Desk Administrati Representative

Bluegrass Pain Consultants
04.2007 - 11.2014
  • Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
  • Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
  • Reduced wait times for patients by consistently processing registrations promptly and efficiently.
  • Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
  • Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
  • Contributed to a positive work environment by fostering strong team relationships and demonstrating excellent problem-solving skills when addressing challenges within the department.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Scheduled 80+ daily appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Unit Secretary

Norton Healthcare
04.1998 - 03.2007
  • Enhanced patient care by efficiently managing medical records
  • Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Managed incoming calls and directed to appropriate department.
  • Supported Hospital Staff and operational requirements with administrative tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Education

High School Diploma -

Dupont Manual High School
Louisville, KY
06.1997

Skills

  • Office Administration
  • Office Management
  • File Organization
  • Travel Coordination
  • Records Management
  • Customer Service
  • Administrative Support
  • Workflow Oversight
  • Vendor Management
  • Mail Handling
  • Bookkeeping
  • Schedule Coordination
  • Office Equipment Maintenance
  • Performance Improvement
  • Calendar Management
  • Multitasking abilities
  • Microsoft Office proficiency

Volunteer Experience/ Groups

Wayside Christian Mission, Portland Promise Center, March of Dimes, Susan B. Coleman Breast Cancer Foundation, Lord's Kitchen, Toys for Tots, Veterans Employee Resource Group


Timeline

Office Coordinator

Norton Healthcare
12.2023 - Current

Patient Registration Representative

Norton Healthcare
09.2023 - 12.2023

Administrative Coordinator

Vitality Pain Centers
07.2021 - 08.2023

Office Manager

Pain Management Centers Of America
11.2020 - 07.2021

Medical Administration Specialist

Commonwealth Pain And Spine
12.2014 - 11.2020

Front Desk Administrati Representative

Bluegrass Pain Consultants
04.2007 - 11.2014

Unit Secretary

Norton Healthcare
04.1998 - 03.2007

High School Diploma -

Dupont Manual High School

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Bobbie Jo Pearl