Bobbie Phillips
Hood River
Summary
Experienced retail leader with 23 years of experience supporting front-end operations, customer service, and cross-department functions. Skilled in scheduling, inventory management, payroll, and customer relations. Passionate about developing, mentoring, and motivating teams to perform at their best while maintaining operational excellence and delivering high-quality service throughout the store.
Overview
28
28
years of professional experience
Work History
Legal Assistant
McCarthy Law LLC
12.2023 - Current
- Prepared legal documents and correspondence for attorneys, ensuring accuracy and compliance with regulations.
- Managed case files and maintained organized filing systems to support efficient retrieval of information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Bakery Sales Manager
Rosauers
04.2023 - Current
- Schedule Writing
- work with Dept. Manager to achieve sales goals
- Provided customers with detailed information about available services and products in bakery.
- Resolved customer complaints regarding sales and service.
Service Manager
Rosauers
08.2007 - 05.2021
- Oversaw cashier operations.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Payroll
Service Meat Clerk/Meat Wrapper
Rosauers
08.1997 - 08.2007
- Completed inventory counts, reordered stock and removed expired items from supply.
- Weighed, wrapped and labeled meat products for sale to grocery customers.
- Assisted customers with selecting types and cuts of meat by answering questions and offering recommendations.
- Ordering of Seafood for Service Meat case.
- Helped with monthly inventories.
- Made salads and other products for service meat case.
Education
Retail Management Certificate
Umpqua Community College
Roseburg, OR05.2021
Skills
- Team Leadership
- Scheduling
- Customer Service Management
- Employee Supervision
- Performance Appraisals
- Technical Support
- Documentation and reporting
- Customer service excellence
- Performance evaluation
- Employee training and supervision
- Inventory management
- Communication skills
Timeline
Legal Assistant
McCarthy Law LLC
12.2023 - Current
Bakery Sales Manager
Rosauers
04.2023 - Current
Service Manager
Rosauers
08.2007 - 05.2021
Service Meat Clerk/Meat Wrapper
Rosauers
08.1997 - 08.2007
Retail Management Certificate
Umpqua Community College
References
- Steve Morgan 1-509-844-2324 Smorgan@rosauers.com
- Olivia Campbell 541-399-3939 ojcampbell@me.com