Roberta Ratajczyk

• Worked remotely to fulfill job responsibilities
• Managed end of cycle collections within an assigned market and coordinated with various departments
• Coached and mentored new colleagues, enhancing team knowledge and improving onboarding experience
• Facilitated one-on-one meetings with collectors to enhance communication and address concerns.
• Developed standard operating procedures for collection team to enhance operational efficiency.
• Supported the execution of performance reviews to enhance team development.
• Executed tasks autonomously without supervision
• Possess strong problem solving skills & negotiating skills.
• Maintain good customer relations by providing documentation requests such as invoices, statements, etc.
• Highly organized with strong attention to detail

• Worked in a hybrid role, balancing remote and in-office tasks
• Provided customer service for The City of Cleveland, addressing inquiries and resolving issues
• Completed FTI training for the Attorney General of Ohio, enhancing legal support capabilities
• Performed various administrative tasks to support office operations
• Collected outstanding balance payments, ensuring timely revenue recovery

• Taught students in grades 5 through 8
• Contributed to building leadership initiatives by collaborating with staff on key decisions
• Trained and advised staff on effective use of online gradebooks to enhance student tracking
• Planned and organized schoolwide activities, enhancing community engagement and student involvement
• Led PBIS program initiatives for the school

Certified Grades K - 8

Educational Technology

Elementary Education

Certified Grades K - 8