Bobbie Redd
Lithonia,GA
Summary
Results-oriented and highly motivated professional with a Bachelor's in Business Administration, offering a solid foundation in business principles, strategic planning, and organizational leadership. Adept at analyzing complex situations, implementing effective solutions, and driving business growth. Proven ability to collaborate across cross-functional teams to achieve corporate objectives. Seeking a challenging role where my academic background, coupled with practical experience, can contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Management Specialist
Kinsmith Finance
09.2022 - Current
- Provide information on loan products, eligibility, and application procedures
- Guide customers through the loan application process and document collection
- Maintain accurate records of customer interactions and update account information.
- Implemented internal controls and complied with State regulations for financial management.
- Recorded, interpreted and communicated financial data and plans using Vanguard financial software.
- Adjusted financial management system to be accurate and productive.
- Offered budget development and financial planning to clients.
- Developed robust financial models to support business forecasting and risk assessment initiatives.
- Ensured compliance with regulatory requirements by conducting regular audits and addressing identified issues promptly.
Manager of Business Development
Alacrity Solutions
07.2021 - 09.2022
- Developed strategic partnerships with key industry players to expand market reach and drive sales growth.
- Mentored junior team members, providing guidance and support to foster professional growth and career advancement within the company.
- Evaluated the effectiveness of various marketing channels, reallocating budget resources accordingly to maximize ROI on promotional efforts.
- Championed a customer-centric culture within the business development team, continuously seeking opportunities for improvement in both internal operations and external client interactions.
- Negotiated contracts with suppliers, resulting in cost savings for the organization without compromising on quality or service levels.
- Designed customized solutions for clients based on their specific needs, leading to increased client retention rates and repeat business opportunities.
- Managed a diverse portfolio of clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
CSR - Customer Service Representative (WFH)
Morley Companies
02.2020 - 06.2021
- Address customer queries and concerns promptly and professionally
- Manage customer orders and ensure accurate and timely processing
- Assist with product-related technical issues and troubleshooting
- Maintain accurate records of customer interactions and transactions
- Work collaboratively with teams to achieve customer satisfaction goals.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Commercial Driver/Sales Associate
AutoZone
12.2019 - 06.2021
- Ensure prompt and accurate delivery of automotive parts to commercial customers
- Conduct routine vehicle inspections and report any issues to ensure safe and efficient operation
- Provide excellent customer service during deliveries and maintain a positive and professional demeanor
- Complete necessary paperwork, including invoices and delivery documentation
- Communicate effectively with the AutoZone store team and commercial customers.
PCA Personal Care Assistant
Mississippi Department of Rehabilitation Services
10.2019 - 01.2021
- Assist with activities of daily living (ADLs), including bathing, dressing, and grooming
- Provide reminders and assistance with medication schedules
- Offer emotional support and engage in friendly companionship
- Assist with light housekeeping tasks, such as cleaning and organizing
- Respect the privacy and dignity of the individual while providing care.
CNA - Certified Nursing Assistant
Crystal Health and Rehab
04.2015 - 07.2017
- Assist with activities of daily living (ADLs), including bathing, dressing, and grooming
- Take and record vital signs such as blood pressure, pulse, and temperature
- Report any significant changes in patient condition to the nursing staff
- Maintain accurate and up-to-date patient charts, documenting care provided
- Collaborate with nurses and other healthcare professionals to provide comprehensive patient care.
Education
Bachelor of Science - Business Administration And Management
Mississippi Valley State University
Ittabena, MS05.2024
High School Diploma -
Amanda Elzy High School
Greenwood, MS05.2012
Skills
- Medical office experience
- Documentation review
- Billing
- Home Care
- Google Suite
- Sales administration
- Help Desk
- Medical Terminology
- Filing
- Phone Etiquette
- Customer Service
- Microsoft Word
- Business operations
- Typing
- Infection Control Training
- Software troubleshooting
- EMR systems
- QuickBooks
- Front desk
- Senior care
- Microsoft Office
- HIPAA
- Medical billing
- Insurance verification
- Microsoft Excel
- Relationship Management
- Financial statement analysis
- Financial operations
- Management accounting
- Portfolio Management
- Financial software
- Financial Planning
- Expense Management
- Financial Projections
- Order entry
- Patient Care
- Clerical experience
- Customer support
- Medical records
- Human resources (1 year)
- Commercial Driving
- Cash Flow Management
- Credit analysis
- Organizational Development
- Financial Auditing
Certification
- Driver's License
- PCA
Relocation
- Lithonia, GA
- Atlanta, GA
Assessments
- Working with MS Word documents, Proficient, 06/2021, Knowledge of various Microsoft Word features, functions, and techniques
- Basic computer skills, Proficient, 04/2023, Performing basic computer operations and troubleshooting common problems
- Written communication, Proficient, 10/2021, Best practices for writing, including grammar, style, clarity, and brevity
- Customer service, Proficient, 03/2020, Identifying and resolving common customer issues
- Attention to detail, Proficient, 06/2021, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 06/2021, Responding to customer situations with sensitivity
Timeline
Financial Management Specialist
Kinsmith Finance
09.2022 - Current
Manager of Business Development
Alacrity Solutions
07.2021 - 09.2022
CSR - Customer Service Representative (WFH)
Morley Companies
02.2020 - 06.2021
Commercial Driver/Sales Associate
AutoZone
12.2019 - 06.2021
PCA Personal Care Assistant
Mississippi Department of Rehabilitation Services
10.2019 - 01.2021
CNA - Certified Nursing Assistant
Crystal Health and Rehab
04.2015 - 07.2017
Bachelor of Science - Business Administration And Management
Mississippi Valley State University
High School Diploma -
Amanda Elzy High School
- Driver's License
- PCA
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