Summary
Overview
Work History
Education
Skills
Timeline
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Bobbie Rice

Canton

Summary

Detail-oriented retail professional with 15+ years of experience in customer service, sales, and management. Proven track record in leading teams, driving sales, and ensuring a positive environment. Skilled in employee evaluation, conflict management, and strategic planning. Proficient in retail operations, human resources, and quality assurance.

Overview

12
12
years of professional experience

Work History

Crew Member

Raising Cane's Restaurants
01.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Assistant General Manager (AGM)

Old navy
09.2018 - Current
  • Outfitted customers by suggesting key looks and latest trends based on customer's individual style and buying interest
  • Maintained brand and product knowledge to anticipate questions about products and provide thoughtful responses
  • Maintained clean and organized sales floor, fitting room, and stockroom for optimum safety and sales appeal
  • Understood brand and products completely, answered questions of salespersons and customers, and trained fellow team members

Assistant Store Manager

TJX COMPANIES
06.2013 - 10.2024
  • Coordinated work handoffs and schedules with other Shift Managers
  • Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
  • Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
  • Developed and maintained effective working relationships with team members, management, and customers
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes
  • Evaluated the performance of associates and mentored underperforming employees on ways to improve
  • Attended store walkthroughs with the management team and followed-up on directives and recommendations

Education

Master's degree - Business Management

Southern New Hampshire University
Manchester, NH

Bachelor of Science - Business administration

Wayne state university
Detroit, MI
04.2021

Associate of Science - Business

Schoolcraft university
Livonia, MI
05.2012

Skills

  • Business Analysis
  • Leadership
  • Employee Evaluation
  • Conflict management
  • Financial management
  • Retail operations
  • Strategic Planning
  • Management
  • Process Improvement
  • Staff development
  • Customer service
  • Supervising experience
  • Employee Orientation
  • Performance reviewing
  • Human Resources
  • Develop employee knowledge
  • Payroll
  • Quality Assurance
  • Interviewing
  • Administrative Experience

Timeline

Crew Member

Raising Cane's Restaurants
01.2025 - Current

Assistant General Manager (AGM)

Old navy
09.2018 - Current

Assistant Store Manager

TJX COMPANIES
06.2013 - 10.2024

Bachelor of Science - Business administration

Wayne state university

Associate of Science - Business

Schoolcraft university

Master's degree - Business Management

Southern New Hampshire University

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Bobbie Rice