Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Bobbie Romans

New Baltimore,MI

Summary

Dynamic Product Owner with expertise in workflow management and cross-functional collaboration. Successfully launched global programs, enhancing data quality and user training. Proven track record in stakeholder engagement and data-driven decision-making, driving impactful results and fostering strong client relationships. Passionate advocate for diversity and inclusion initiatives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Product Owner

Percepta LLC
Chesterfield, MI
09.2021 - Current
  • Lead and collaborate with multiple teams to ensure that business needs are explained to IT teams to deliver value.
  • Act as Program Liaison to develop new program data extracts aligned with business rules and regulations.
  • Facilitate working sessions between Business Program Owners and IT teams to design and implement program-specific data tables, views, and scheduled jobs (daily, weekly, monthly).
  • Manage IT teams' workflows for iteration planning, tracking user stories, risks, dependencies, and overseeing QA and UAT testing before production releases.
  • Analyze sales data to identify and resolve data processing issues.
  • Manage 200 dealer service providers' certifications, contact information, and maintain relationships globally.
  • Liaison between Dealer Service Providers and Incentive Program Owners to execute business needs.
  • Train market reps on new systems and processes globally.
  • Manage BAC REACT Call Center team operations, process flow, and internal escalation documents.
  • Designed a ticket management system for interactive improvement.
  • Present reports and updates to senior leaders regularly.

Program Liaison

Percepta LLC
Dearborn, MI
11.2012 - 08.2021
  • Program liaison between the BAC REACT team, dealers, and dealer service providers.
  • Ensured that team compliance was met by generating and analyzing reports.
  • Managed the performance and Ford Customer Service Division dashboard.
  • Launched multiple programs globally, and trained end users on dashboard report interpretation and metric monitoring.
  • Create process implementation and workflows.
  • Collaborated with Product Owners and IT teams to design reports, tables, and views to show update frequencies.
  • Analyzed dealer sales data to detect missing or miscoded entries, to present to Dealer Service Providers for data recovery.
  • Trained users globally on pulling and analyzing reports with country- and program-specific rules, while explaining the standardizing data processing algorithm.
  • Active member of Ford Empowering Diverse Abilities (FEDA), advocating for disability inclusion, accessibility compliance, and resource support.
  • Participated in planning accessible facilities, hosted educational sessions with MiAble, and was featured in diversity and inclusion video campaigns.

Education

Bachelor of Science - Information Systems Management, Data Analytics

Wayne State University
Detroit, MI

Skills

  • Workflow management
  • Marketing program management
  • Global program integration
  • Data-driven decision-making
  • User training
  • Design/problem solving
  • Stakeholder engagement
  • Client relationship management
  • Cross-functional collaboration
  • Data quality analysis/management

Certification

  • Inbound Certification, 09/01/22, 10/01/24
  • Social Media Marketing, 10/01/22, 11/01/24
  • Email Marketing, 10/01/22, 11/01/24
  • Basic Professionalism, 04/01/19
  • Leadership: Knowledge, 04/01/19

References

References available upon request.

Timeline

Product Owner

Percepta LLC
09.2021 - Current

Program Liaison

Percepta LLC
11.2012 - 08.2021

Bachelor of Science - Information Systems Management, Data Analytics

Wayne State University

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