Bobbie Rule-Duprey
Au Sable Forks,NY
Summary
Accomplished Medical Receptionist/Front Desk Supervisor with a proven track record in enhancing patient satisfaction at Eyecare for the Adirondacks. Expert in HIPAA compliance and insurance verification, coupled with exceptional customer service skills, significantly improved office efficiency. Skilled in EMR/EHR systems and adept at fostering positive patient experiences.
Overview
13
13
years of professional experience
Work History
Deli/Cashier
Little Super Market
09.2020 - Current
- Checked product quality for freshness before serving.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Prepared deli items per customer requests using proper bakery equipment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Professional Shopper
Walmart MarketPlace
07.2016 - 03.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Worked Seasonal from October till May the last few years.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
Medical Receptionist/Front Desk Supervisor
Eyecare for the Adirondacks
09.2011 - 06.2016
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with medical coding and billing tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages for physicians at our medical facility, scheduling appointments, and handling patient inquiries
Education
High School Diploma -
Ausable Valley High School
Clintonville, NY06.1991
Skills
- Cash handling expertise
- Customer Service
- Food Safety
- Register operations
- HIPAA Compliance
- Insurance Verification
- Medical billing and coding
- HIPAA Guidelines
- Appointment Setting
- EMR / EHR
- Front Desk Operations
- Appointment Scheduling
- Patient Registration
Timeline
Deli/Cashier
Little Super Market
09.2020 - Current
Professional Shopper
Walmart MarketPlace
07.2016 - 03.2022
Medical Receptionist/Front Desk Supervisor
Eyecare for the Adirondacks
09.2011 - 06.2016
High School Diploma -
Ausable Valley High School
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