Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bobbie Smith

Elkridge,MD

Summary

With over 25 years of experience in administrative and management roles, my expertise lies in streamlining operations, optimizing processes, and delivering exceptional service. I began my career in the automotive industry, successfully managing the administrative side of a product and warranty company. This allowed me to refine my skills in handling complex logistical challenges and improving customer satisfaction. Recently, I served as the Administrative/Production Manager for a bathroom remodeling general contractor, gaining valuable insights into project management and team coordination. Now transitioning away from management, I am eager to focus on general administrative roles where I can leverage my extensive background to contribute to a dynamic team. I am particularly interested in opportunities that allow me to apply my skills in a supportive and collaborative environment. If you're looking for a seasoned administrative professional ready to bring a high level of dedication and efficiency to your organization, let's connect. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

30
30
years of professional experience

Work History

Administrative Assistant/Production Manager

B&K Distributors
01.2017 - Current
  • Provided exceptional customer service by promptly responding to client inquiries, effectively addressing concerns, and fostering strong relationships.
  • Streamlining invoice processing procedures resulted in timely vendor payments and minimized errors in financial records.
  • Managed concurrent projects, meeting budget constraints and ensuring timely completion.
  • Oversaw quality control efforts to ensure strict adherence to industry standards and regulatory requirements, resulting in consistently high levels of customer satisfaction.
  • Monitored project progress closely to ensure timely completion and adjusted schedules as necessary
  • Managed departmental and construction contract preparation, maintenance, and submission for payment.
  • Provided administrative support to construction management teams, enhancing project efficiency.
  • Streamlined team communication, enhancing collaboration and productivity.
  • Interacted with vendors, contractors, and professional services personnel to facilitate efficient communication and coordination of orders and activities.

Department Manager

GIANT FOOD
09.2011 - 01.2017
  • Maintained compliance with food safety and quality control standards in order to ensure high levels of department efficiency.
  • Maximized sales performance through effective inventory management and stock rotation practices.
  • Addressed inquiries, resolved issues, and consistently provided exceptional service to enhance customer experience.
  • Worked closely with store management to maximize overall store effectiveness in alignment with company goals.

ADMINISTRATIVE ASSISTANT

Construction Applicators of Maryland
08.2008 - 07.2011
  • Ensured project continuity through meticulous documentation of closeout procedures including punch list completion, final inspections, and warranty information.
  • Managed correspondence, scheduled meetings, and distributed pertinent information to facilitate efficient subcontractor coordination.
  • Increased accuracy in document management by maintaining organized filing system for contracts, permits, and blueprints.
  • Managed filing system, entered data and completed other clerical tasks.
  • Successfully facilitated timely delivery of special projects, meeting both organizational and departmental objectives.

Director of Operations

McClelland Distributing Co, Inc
01.1995 - 08.2008
  • Supporting overall business objectives through effective organizational strategies.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Collaborated with senior management in development and execution of long-term corporate goals and objectives.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established and monitored quality assurance standards, achieving operational excellence.
  • Received company-wide recognition for exceptional leadership by successfully guiding high-performing team to consistently surpass operational goals.
  • Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
  • Contributed to the recruitment, hiring, and training of new team members.

Education

GED - General Studies

HOWARD HIGH SCHOOL
Ellicott City, MD
1987

Skills

  • Organization and Time Management
  • Multi-Line Phone Systems
  • Project Management
  • Invoice Processing
  • Business Administration/ Administration Support
  • Managing office supply inventory
  • Proven ability to quickly and accurately learn Various Forms of technology and Software including: Microsoft Dynamics Navision (NAV), Timberline, Medical Mastermind, Prognosis, EMR Systems and various Accounts Receivable software
  • Organization and Time Management

References

Available upon request. 

Timeline

Administrative Assistant/Production Manager

B&K Distributors
01.2017 - Current

Department Manager

GIANT FOOD
09.2011 - 01.2017

ADMINISTRATIVE ASSISTANT

Construction Applicators of Maryland
08.2008 - 07.2011

Director of Operations

McClelland Distributing Co, Inc
01.1995 - 08.2008

GED - General Studies

HOWARD HIGH SCHOOL
Bobbie Smith