Bobbie Stark
Clark,MO
Summary
Dedicated Manager and Sales professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance business. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers, clients and team members, and done in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with a strong sense of loyalty.
Overview
18
18
years of professional experience
3
3
Certifications
15
15
Years of Leadership and Management
10
10
Years of consulting restaurants/bars leading to their success
Work History
General Manager/Restaurant Consultant/Bar Manager/
Nichols Restaurant Group/Dive Bar/W on Dunklin
11.2017 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms..
- Optimized menu with fresh offerings and seasonal fare.
- Streamlined communication between kitchen staff, servers, and management to improve overall team cohesion.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
Conference Coordinator/Bar Manager
Stoney Creek Hotel & Conference Center
01.2020 - 04.2022
- Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
- Maintained detailed records of conference planning activities, streamlining future coordination efforts.
- Negotiated favorable contracts with vendors, resulting in cost savings and improved event quality.
- Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Reviewed event bills to confirm accuracy and approve payment.
- Trained and supervised event staff to complete tasks on time.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Guest Service Manager, Kitchen Manager
Drury Hotels
06.2017 - 01.2020
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Attended to customer needs, responding to questions, complaints and escalations.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
General Manager/Bar Manager
Jake's Bar and Grill
10.2014 - 06.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Bar/Shift Manager/Key Holder
Morrissey's Irish Pub
02.2012 - 06.2014
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Increased revenue with creative marketing initiatives and promotional events.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
General Manager
Buffalo Wild Wings
03.2006 - 12.2011
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Skills
- Guest Services
- Food Handling
- Bartending
- Profit & Loss
- Leadership
- Recruiting
- Management
- Food service
- Cooking
- Supervising experience
- Restaurant Management
- Food Preparation
- Host/Hostess
- Catering
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Customer Relations
- Relationship Building
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- P&L Management
- Motivation
- Process Improvements
- Performance Improvement
- Vendor relationships
Certification
- TABC
- Food Handler
- Food handler certificate
Timeline
Conference Coordinator/Bar Manager
Stoney Creek Hotel & Conference Center
01.2020 - 04.2022
General Manager/Restaurant Consultant/Bar Manager/
Nichols Restaurant Group/Dive Bar/W on Dunklin
11.2017 - Current
Guest Service Manager, Kitchen Manager
Drury Hotels
06.2017 - 01.2020
General Manager/Bar Manager
Jake's Bar and Grill
10.2014 - 06.2017
Bar/Shift Manager/Key Holder
Morrissey's Irish Pub
02.2012 - 06.2014
General Manager
Buffalo Wild Wings
03.2006 - 12.2011
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