Bobbie Sumrell
Louisville,KY
Summary
I am goal oriented and ready to learn. I am determined to make a career. I am great with teamwork have a lot of experience and I’m come ready to work with all the home life problems left at the door. I think my weakness is I care too much.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
Supervisor
Levy Restaurants
04.2023 - 06.2024
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Made many dishes and salads in mass quantities.
Medical Assistant
Louisville lung care
02.2022 - 02.2023
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Server
Skyline chili
12.2018 - 01.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
Server
Buffalo Wild Wings
08.2013 - 05.2019
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Customer Service Representative
Richmond Exteriors
04.2012 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Certification - Medical Assisting
ATA College
Louisville, KY11-2021
High School Diploma -
Eminence High School
Eminence, KY01-2011
Skills
- Strategic Planning
- Operations Management
- Business Development
- Schedule development
- Read recipes
- Great customer service
- Back of the house experience in the kitchen
- Front of the house experience
- Great listener
- Take directions
- Process Improvement
- Staff Management
- Goal-Oriented
- Training and mentoring
- Process Monitoring and Improvement
- Employee Motivation
- Complex Problem-Solving
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Policy enforcement
- Project planning
- Public speaking
- Priority management
- Conflict resolution
- Inventory oversight
- Expectation setting
- Negotiation
- Software experience
- Documentation and reporting
Timeline
Supervisor
Levy Restaurants
04.2023 - 06.2024
Medical Assistant
Louisville lung care
02.2022 - 02.2023
Server
Skyline chili
12.2018 - 01.2022
Server
Buffalo Wild Wings
08.2013 - 05.2019
Customer Service Representative
Richmond Exteriors
04.2012 - 08.2015
Certification - Medical Assisting
ATA College
High School Diploma -
Eminence High School
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