Bobbie Ward
Dexter,MO
Summary
Proven Lead Direct Support Professional at Crossroads ISL, adept in enhancing client well-being and independence through tailored care and mentorship. Excelled in behavioral support and effective communication, significantly improving care quality. Skilled in CPR/AED, showcasing a commitment to health and safety. Passionate about achieving client goals and fostering community integration.
Overview
22
22
years of professional experience
Work History
Lead Direct Support Professional
Crossroads ISL
01.2014 - Current
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to medical and dental appointments to provide support.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
- Enhanced client self-esteem by acknowledging achievements regularly and celebrating milestones as part of the ongoing support process.
- Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
Delivery Driver
Overturf Drug
02.2003 - 02.2006
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
High School Diploma - General
Three Lakes High
Three Lakes, WI05.2002
Skills
- Behavioral support
- Client Advocacy
- Activity Planning
- Community Integration
- Disability Awareness
- Transportation Coordination
- First aid and safety
- Direct Patient Care
- Health and safety requirements
- Social Skills Development
- Medication Administration
- Behavioral Management
- Client documentation
- Goal Setting
- Appointment Scheduling
- Behavior redirection
- Client Support
- Recreational Activities
- Nutrition
- Fast Learner
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Vital signs monitoring
- Excellent Communication
- Clear Communication
- CPR Certification
- Certified in CPR/AED
- Relationship Building
- Meal Planning and Preparation
- Cooking meals
- Personal Hygiene Assistance
- Household Cleaning
- Self Motivation
Timeline
Lead Direct Support Professional
Crossroads ISL
01.2014 - Current
Delivery Driver
Overturf Drug
02.2003 - 02.2006
High School Diploma - General
Three Lakes High
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