Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bobbie Wiggins

West Des Moines,IA

Summary

Dynamic Network/Telecommunications Engineer with a proven track record at Des Moines Water Works, specializing in network architecture design and VoIP implementation. Adept at enhancing system reliability and performance through strategic upgrades and vendor management. Possesses strong troubleshooting skills and a continuous learning mindset, driving operational efficiency in telecommunications systems.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Network/Telecommunications Engineer

Des Moines Water Works
09.2008 - 04.2024
  • Designed, Implemented, and Supported all organization communications equipment including Cisco Call Manager, Cisco CCX, Cisco Unity Connection, Cisco routers, switches and firewalls, and Cradle Point mobile hotspot
  • Designed, Implemented and Supported all Cyber Security controls including Cisco Firepower, Cisco Secure Endpoint, and Cisco DUO
  • Performed end user desktop support when needed.

Network/Telecommunications Engineer

MSI
09.2005 - 09.2008
  • Designed, Implemented, and Supported Networks and Phone Systems for customers throughout the Midwest.
  • Worked primarily with Cisco products including Cisco Call Manager, Cisco UCCX, Cisco Unity Connections, Cisco routers, switches and firewalls.

Network/Telecommunications Engineer

McGladrey and Pullen
10.1997 - 09.2005
  • Designed, Implemented, and Supported Phone Systems and Networks for customers throughout the Midwest.
  • Worked primarily with Cisco products including Cisco Call Manager, Cisco CCX, Cisco Unity, Cisco routers, switches and firewalls.

Computer Operator

Broadcast Partners
07.1993 - 10.1997
  • Installed and tuned computer operating systems including DOS, MS Windows, MS Windows NT, IBM OS2, Unix System 5, and Linux
  • Maintained company voicemail system
  • Connected company network to the Internet for the first time.
  • Installed and maintained leased line and x.25 circuits
  • Supported end user computers and applications

Supply Sergeant

US Army
03.1984 - 03.1993
  • Maintained Inventory for all unity assets including tools, vehicles, weapons, and emergency rations
  • Accounted for and maintained all unit weapons including M16, Colt .45, M60, M2, and Night Vision equipment
  • Responsible for retrieving and returning all expended ammo to ammo dump
  • Lead physical training at least 2 times per week

Education

Associate of Applied Science - Micro Electronics

National Education Center
West Des Moines, IA
12-1994

Skills

  • Network engineering
  • Telecommunications equipment
  • Digital signal processing
  • Wireless communication systems
  • Hardware installation and configuration
  • Customer support capabilities
  • Software-defined networking
  • 5G network deployment
  • Fiber optic technology
  • Troubleshooting
  • Network Security Knowledge
  • Cisco switch and routing
  • Network security
  • Network architecture design
  • Visio
  • VoIP implementation
  • Unified communications solutions

Certification

Cisco Certified Network Professional

Cisco Certified Design Professional

Cisco Certified Voice Professional

Microsoft MCSE

Security+

Certified Network Expert


Timeline

Network/Telecommunications Engineer

Des Moines Water Works
09.2008 - 04.2024

Network/Telecommunications Engineer

MSI
09.2005 - 09.2008

Network/Telecommunications Engineer

McGladrey and Pullen
10.1997 - 09.2005

Computer Operator

Broadcast Partners
07.1993 - 10.1997

Supply Sergeant

US Army
03.1984 - 03.1993

Associate of Applied Science - Micro Electronics

National Education Center

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