Bobbie Wilkey
Housekeeping
Dallas,TX
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction across various roles, including a notable tenure at Burt and Associates. Expert in customer service and housekeeping, demonstrating exceptional teamwork and a commitment to excellence. Achieved significant improvements in collections efficiency and environmental cleanliness, contributing to a positive and productive workplace.
Overview
12
12
years of professional experience
Work History
Housekeeper
Brent Grinnell
02.2022 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Stock Manager
Stop N Get
03.2021 - 01.2022
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Improved warehouse organization, leading to more efficient retrieval process.
Collections Manager
Burt and Associates
01.2018 - 03.2021
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Generated and mailed updated statements monthly and processed demand letters.
Customer Service Representative
Apple Staffing
01.2013 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
08-1989
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Dusting furniture
- Folding clean laundry
- Window cleaning
- Customer-oriented
Timeline
Housekeeper - Brent Grinnell
02.2022 - 11.2024
Stock Manager - Stop N Get
03.2021 - 01.2022
Collections Manager - Burt and Associates
01.2018 - 03.2021
Customer Service Representative - Apple Staffing
01.2013 - 02.2018
MacArthur High School - GED,
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