Bobbie Willer
Marshall,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Lead Travel Manager
The Optimists Travel
02.2016 - Current
- Manage client relationship and communication from start to finish, including logistical planning and execution, travel budget and ongoing and end of tour reconciliation
- Work with all clients in a way that recognizes difference and helps all clients receive excellent outcomes
- Source hotel options and ensure flight options are sent in a timely manner
- Book flights, hotels and rental cars in the WorldSpan; negotiate Group Hotel contracts where relevant
Bookkeeper
James Lozinski Construction
06.2011 - Current
- Maintain and process invoices, and deposits.
- Manage accounts payable and receivable activities.
- Track expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Support year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Monitor incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepare monthly bank reconciliations to ensure accurate representation of company''s financial position.
Travel Agent
Rising Star Travel
10.2012 - 04.2016
- Worked with clients to plan, research, and reserve travel for country music tours.
- Created custom domestic and international travel arrangements for each band and / or individual
travelers - Created arrival and departure manifests for group bookings.
- Issued tickets and exchanges through the WorldSpan system
- Created and maintain detailed customer profiles to guarantee the best service to travelers.
- Developed strong relationships with clients
District Customer Service Representative
Great Plains Natural Gas
08.2006 - 06.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Resolution Agent
Focalpoint / E-Travel Experts / ACS
04.1999 - 06.2006
- Communicated effectively with internal departments, ensuring timely resolution of any customer issues requiring cross-functional collaboration.
- Managed a high volume of inbound calls, prioritizing urgent matters and maintaining composure under pressure.
- Responded to inquiries and complaints via phone / email / chat regarding travel reservations.
- Assisted customers in booking domestic and international reservations on Northwest Airlines
website. - Assisted corporate travelers in booking through corporate website.
- Assisted customers in exchanging their tickets via
nwa.com or WorldSpan.
Education
Associate of Science - Travel Management
Rasmussen College
Mankato, MN05.1999
Skills
- Detail-oriented, organized and skilled at prioritization and multitasking
- Committed to delivering a high quality of excellence and professionalism both in work produced and interactions with others
- Can-do, solution-oriented attitude
- 24 plus years of experience with WorldSpan
- Strong computer skills
- Microsoft Office
- Critical Thinking
Timeline
Lead Travel Manager
The Optimists Travel
02.2016 - Current
Travel Agent
Rising Star Travel
10.2012 - 04.2016
Bookkeeper
James Lozinski Construction
06.2011 - Current
District Customer Service Representative
Great Plains Natural Gas
08.2006 - 06.2009
Customer Resolution Agent
Focalpoint / E-Travel Experts / ACS
04.1999 - 06.2006
Associate of Science - Travel Management
Rasmussen College
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