Bobbie Wines
Columbus,Ohio
Summary
Detail-oriented team player with over 25 years of experience in Mortgage Banking. Hardworking and passionate job seeker with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy while successfully maintaining a positive attitude. Documented strengths in building and maintaining relationships with a diverse range of internal and external clients.
Overview
21
21
years of professional experience
Work History
ASSOCIATE, Control MANAGER
J.P. Morgan Chase
01.2023 - Current
- Facilitate process walkthroughs with process owner to understand the functionality of business user toosl (UT), BOTs, or Intelligent Solutions and advise on control automation opportunties
- Report monthly metric performance results by specified mid-month due date, and breach analysis commentary as soon as available
- Provide open lines of communication amoung business, business partners, other support functions and across Controls to maintain collaborative relationships and support business innovation activities
- Lead discussions with business and support partners to resolve control breaks/gaps, emerging risks/issues, audit readiness, etc
- Demonstrate strong interpersonal skills to achieve collaboration and relationship building
- Create and maintain collaborative relationships with our other control teams, business partners and support partners
- Worked with Correspondence functional leaders to ensure that internal controls are adequately designed and monitored
- Monitor and validate timely exam responses provided to examiners where requested
ASSOCIATE, PROGRAM MANAGER
J.P. Morgan Chase
01.2011 - 01.2023
- Conducted A "PRE-TEST" EXAMINATION OF FHA CLAIMS, GINNIE MAE CHAPTER 6 FILING, AND MORTGAGE BANKING TRADES PRIOR TO sending to PriceWaterhouseCopper (PwC)
- Established, maintained, and monitored project plan
- Developed a testing manual for Washington Mutual Mortgage servicing
- Managed quality checking (qc) of all date being shared with PwC to conduct their testing
- Prepared annual compliance packages sent to investors
- Responsible for testing for REGULATION AB, HUD CHAPTERS 6 &7, AND WASHINGTON MUTUAL MORTGAGE SERVING Lines of business
- Coordinated support for PwC
- Created and facilitated power point presentation meetings related to chase operation divisions
- Monitored and tracked price waterhouse coopers open items and noted any issues
- Communicated escalated issues to management at all levels
- Validated the accuracy of population queries and the information contained within those queries
- Owened and updated procedures and all process changes
SUPPORT ANALYST, INVESTOR REPORTING OPERATIONS
JPMorgan Chase
03.2009 - 04.2011
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- COMPLETED DEFAULT RESEARCH, LOAN TRANSFERS, AND DEFAULT LIQUIDATIONS ON APPROXIMATELY 250 LOANS PER MONTH·
- COMPILED ALL WIRES AND BALANCING OF ACCOUNTS FOR LIQUIDATED LOANS
- CALCULATED AND PROVIDED AMORTIZATION SCHEDULES ON ALL DEFAULTED LOANS, REPORTED LOSS FIGURES TO OTHER OPERATING DIVISIONS
Team Lead - Default Part B Claims
JPMorgan Chase
04.2003 - 01.2009
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science - Business Administration
Ohio Dominican University
01.2004
Skills
- Relationship Management
- Collaborating with internal & external clients
- Creating training manuals and guides
- Effective Communicator (written and verbal)
- Data & Process Analysis
- Auditing for Regulatory Compliance
- Team Leadership
- Time Management
Volunteer Experience
- Departmental Lead & Coordinator for annual Adopt-A-Family and Adopt-A-Senior charity events
- Volunteer for U.S. Hunger where we packaged 40,000 Meals
- Ronald McDonald House volunteered preparing and serving food to the residents
- Volunteered for the columbus collective food pantry packing and providing food for over 300 cars
Timeline
ASSOCIATE, Control MANAGER
J.P. Morgan Chase
01.2023 - Current
ASSOCIATE, PROGRAM MANAGER
J.P. Morgan Chase
01.2011 - 01.2023
SUPPORT ANALYST, INVESTOR REPORTING OPERATIONS
JPMorgan Chase
03.2009 - 04.2011
Team Lead - Default Part B Claims
JPMorgan Chase
04.2003 - 01.2009
Bachelor of Science - Business Administration
Ohio Dominican University
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