Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Timeline
Barista

Bobbie Yandell

Heavener,OK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Records Officer

Oklahoma Department Of Corrections
09.2021 - Current
  • Manage over 700 inmate records and documentation for compliance with departmental policies, procedures, and legal requirements.
  • Conduct regular audits and quality assurance checks of inmate records to identify discrepancies, errors, or missing information, taking corrective action as needed.
  • Coordinate with other departments and external agencies to exchange information and ensure accuracy and completeness of records.
  • Respond to inquiries from law enforcement agencies, attorneys, and other State Agencies regarding inmate records and case information.
  • Onboarded new employees with training and new hire documentation.
  • Research laws, court decisions, and other documents relevant to cases before putting them into State System.
  • Participate in training sessions and workshops to stay informed about changes in regulations, procedures, and technologies related to records management.

Records Administrative Assistant

Oklahoma Department Of Corrections
11.2017 - 09.2021
  • Provided comprehensive administrative support to departmental staff, including managers, supervisors, and correctional officers.
  • Followed up with staff and other State Agencies by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Created reports, correspondence, and spreadsheets with Microsoft Office programs.
  • Maintained departmental records and databases, ensuring accuracy, completeness, and compliance with relevant regulations and policies.

Medical Records Clerk

Shared Services Center
02.2016 - 10.2017
  • Reviewed medical records for completeness and accuracy, identifying and resolving discrepancies as needed.
  • Maintained 100% compliance with all hospital and government regulations.
  • Took 50 or more incoming patient, insurance, or hospital calls daily
  • Maintained electronic health record (EHR) systems, entering patient information, updating records, and generating reports as required
  • Responded to inquiries from patients and their families regarding medical records requests, explaining procedures and addressing concerns professionally and courteously.


Loan Assistant

Global Loans
07.2015 - 01.2016
  • Ensured timely and accurate completion of loan applications, adhering to company policies and regulatory requirements.
  • Contact credit bureaus, employers, and other sources to check applicants' credit and personal references
  • Presented borrowers with information about repayment and terms of loans
  • Interviewed borrowers to verify financial and personal information submitted on loan applications

Senior Customer Service Representative Lead

Arvest Bank
02.2008 - 05.2010
  • Ensured compliance with regulatory requirements and internal policies, consistently adhering to industry standards and guidelines.
  • Managed opening and closing times for main branch.
  • Traveled to other branch locations as needed to fulfill teller And or customer service representative duties.
  • Maintained thorough understanding of banking products and services, effectively educating customers and promoting additional offerings to meet their needs.
  • Acted as point of escalation for complex customer issues, resolving conflicts and ensuring prompt resolution to maintain customer loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and professionally resolving issues.

Education

Licensed Cosmetologist - Cosmetology

Academy of Salon And Spa
Fort Smith, AR
03.2015

Medical Billing And Coding Certification's - Medical Billing And Coding

Auburn University
Auburn, AL
03.2024 - Current

Skills

  • Proficient in Microsoft Excel, including data analysis and reporting
  • Strong analytical skills with keen eye for detail
  • Excellent problem-solving abilities and critical thinking skills
  • Familiarity with financial concepts and terminology
  • Ability to work independently and collaboratively in team environment
  • Effective communication skills, both written and verbal
  • Quick learner with willingness to acquire new skills and knowledge
  • Strong work ethic and commitment to excellence

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Billing And Coding Certification's - Medical Billing And Coding

Auburn University
03.2024 - Current

Records Officer

Oklahoma Department Of Corrections
09.2021 - Current

Records Administrative Assistant

Oklahoma Department Of Corrections
11.2017 - 09.2021

Medical Records Clerk

Shared Services Center
02.2016 - 10.2017

Loan Assistant

Global Loans
07.2015 - 01.2016

Senior Customer Service Representative Lead

Arvest Bank
02.2008 - 05.2010

Licensed Cosmetologist - Cosmetology

Academy of Salon And Spa

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Bobbie Yandell