Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbie Jean Marquez

Raton,NM

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience

Work History

Dental Assistant

Nazeri Family Dentistry
Raton, NM
02.2023 - 06.2024
  • Sterilized instruments according to established guidelines and protocols.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.

Dental Receptionist

Nazeri Family Dentistry
Raton, NM
02.2023 - 06.2024
  • Collected payments from patients in accordance with established policies and procedures.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Processed referrals to specialists when required by the dentist.
  • Monitored supply levels within the office and ordered new materials as needed.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Collected payments from patients and arranged payment schedules.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Pharmacy Technician

Medicine Shoppe
Raton, NM
11.2021 - 02.2023
  • Counting pills
  • Stalking prescription shelves
  • Inputting prescriptions
  • Returning medication to distributors
  • Training others in technician field
  • Doing return to stock meds for medication that wasn’t picked up by customer
  • Answering phones to assist customers with their refills or other questions they need answered
  • Sending prescription deliveries for those that can’t pick up their medications
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Prepared prescription transfers to other pharmacies.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.

Cashier

Medicine Shoppe pharmacy
Raton, NM
09.2021 - 02.2023
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Assistant Manager

Microtel Inn & Suites By Wyndham
Raton, NM
02.2020 - 12.2021
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Evaluated employee performance and developed improvement plans.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Supported sales management initiatives to optimize business development.

Head Housekeeper

Microtel Inn & Suites By Wyndham
Raton, NM
11.2019 - 01.2020
  • Managed team of 7 personnel in busy hotel with 61 rooms.
  • Ordered housekeeping supplies and guest toiletries.
  • Reviewed employee performance and devised improvement plans.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to all guest requests.

Assistant Housekeeper

Microtel Inn & Suites By Wyndham
Raton, NM
09.2019 - 10.2019
  • Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
  • Collected and removed used sheets and bathroom items.
  • Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
  • Exceeded company standards for cleanliness, sanitation and presentation.
  • Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
  • Added new soaps, shampoos and other amenities to each room.
  • Followed hotel cleanliness, professionalism and customer service standards.
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
  • Disposed of hazardous materials in appropriate containers.
  • Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
  • Replaced linens and made beds efficiently to meet demanding daily schedules.

Night Auditor

Microtel Inn & Suites By Wyndham
Raton, NM
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed nightly updates to hotel rates and individual room charges.
  • Ran end-of-day computer functions and closed out reports, submitting details to general manager for review.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Coded invoices and other records to maintain organized and accurate records.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Education

High School Diploma -

Raton High School
Raton, NM
05.2008

Skills

  • Product and service knowledge
  • Sales monitoring
  • Staff training and development
  • Avid Pro Tools
  • Graphic and Media Design
  • Business development understanding
  • Retail operations management
  • Staff development
  • Customer relations
  • Project management abilities
  • Merchandising
  • Orientating and training
  • Inventory management
  • Preparing bulk medications
  • Ordering and stocking medications
  • Proper labeling procedures
  • Labeling prescriptions
  • Resolving customer issues
  • Organization
  • Patient Services
  • Instrument preparation
  • Equipment Sterilization
  • Oral X-Rays
  • Disinfecting rooms and equipment
  • Treatment room setup
  • Dental impressions
  • Taking X-rays
  • Team Collaboration
  • Chairside assistance
  • First Aid Training
  • Patient schedule management

Timeline

Dental Assistant

Nazeri Family Dentistry
02.2023 - 06.2024

Dental Receptionist

Nazeri Family Dentistry
02.2023 - 06.2024

Pharmacy Technician

Medicine Shoppe
11.2021 - 02.2023

Cashier

Medicine Shoppe pharmacy
09.2021 - 02.2023

Assistant Manager

Microtel Inn & Suites By Wyndham
02.2020 - 12.2021

Head Housekeeper

Microtel Inn & Suites By Wyndham
11.2019 - 01.2020

Assistant Housekeeper

Microtel Inn & Suites By Wyndham
09.2019 - 10.2019

Night Auditor

Microtel Inn & Suites By Wyndham

High School Diploma -

Raton High School

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Bobbie Jean Marquez