Overview
Work History
Education
Skills
Timeline
Generic

Bobbie Jean Murchison

Mabank,TX

Overview

15
15
years of professional experience

Work History

Cashier

Loves Travel Truck Stop
04.2024 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Cashier

Loves Truck Stop
09.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Reduced processing errors by meticulously following transaction procedures.
  • Increased sales of promotional items by informing customers about current offers.

Sandwich Artist / Cashier

Subway Loves Truck Stop
09.2023 - 04.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Observed customer purchases in line and differentiated between standard portions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Live-In Caregiver

Oaks Family Farm
06.2020 - 08.2023
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Enhanced clients'' quality of life by providing compassionate and attentive care.
  • Monitored clients' overall health and well-being and noted significant changes.

Customer Service Representative

Bestbuy.com
01.2009 - 11.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

GED -

Navarro College
Corsicana, TX
07-1991

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Professionalism and courtesy
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Product knowledge
  • Merchandise restocking
  • ID verification
  • Currency counting
  • Loss prevention
  • POS system operations
  • Payment collection
  • Refund handling
  • Guest inquiries
  • Payment processing
  • Liquor regulations and compliance
  • Multitasking and organization
  • Spirit, wine, and beer expertise
  • Credit card processing
  • Receipt handling
  • Financial records oversight
  • Credit and cash transactions

Timeline

Cashier

Loves Travel Truck Stop
04.2024 - 06.2024

Cashier

Loves Truck Stop
09.2023 - 04.2024

Sandwich Artist / Cashier

Subway Loves Truck Stop
09.2023 - 04.2024

Live-In Caregiver

Oaks Family Farm
06.2020 - 08.2023

Customer Service Representative

Bestbuy.com
01.2009 - 11.2013

GED -

Navarro College

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Bobbie Jean Murchison