Bobbie Jo Breeden
Spring City,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Medical Front Office/Charge Entry Specialist
Ascension Genesys PHO/Provider Staffing
Burton, MI
09.2008 - 01.2023
- Verified insurance eligibility and information to update database.
- Answered questions and assisted providers and office staff.
- Worked with revenue cycle team to identify denial trends.
- Captured and entered professional charges.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Front Office Coordinator
Hurley Practice Management
Flint, MI
03.1992 - 09.2007
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for [Number] employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
No Degree - Medical Insurance Billing Specialist
Baker College
Flint, MICertification For Medical Assistant - Medical Assistant
Ross Medical Education Flint
Flint, MI01.1982
Skills
- ICD-10 Coding
- Insurance Authorizations
- Benefits Explanations
- Healthcare Terminology
- Data Collections
- Charge Capturing
- Privacy and Confidentiality
- Federal Laws
- Data Verification
- Business Operations
- Professional Development
- Customer Experience
- Client Information Database Systems
- HIPAA Regulations
- Updating Client Data
- Prescription Refills
- Customer Satisfaction
- Reminder Calls
- OSHA Knowledge
Timeline
Medical Front Office/Charge Entry Specialist
Ascension Genesys PHO/Provider Staffing
09.2008 - 01.2023
Medical Front Office Coordinator
Hurley Practice Management
03.1992 - 09.2007
No Degree - Medical Insurance Billing Specialist
Baker College
Certification For Medical Assistant - Medical Assistant
Ross Medical Education Flint