Summary
Overview
Work History
Education
Skills
Timeline
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Bobbie Jo Cozad

Bobbie Jo Cozad

McAlester,OK

Summary

Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

23
23
years of professional experience

Work History

Sales Representative

Toliver Chevy GMC
02.2021 - Current
    • Managed customer accounts to secure customer satisfaction and repeat business.
    • Trained and mentored new sales representatives.
    • Retained excellent client satisfaction ratings through outstanding service delivery.
    • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

General Manager

Tommy Nix Auto Group
07.2020 - 02.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Inventory Management.
  • CRM management
  • F & I

Sales Manager /GM

Fenton Motors
02.2014 - 07.2020
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Maintained extensive knowledge of company products and services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed and implemented comprehensive salesperson training program.

Sales Representative

Nix Auto Center
04.2007 - 11.2014
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.

Sales

Fenton Motor Group
04.2004 - 11.2007
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Prepared purchased vehicles and completed final delivery checks.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.
  • Answered telephone and email inquiries from potential customers.
  • Located merchandise across various stores to address customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Orthopedic Coordinator

Tulsa Regional Medical Center
05.2000 - 06.2003
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with employees and surgeon.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Attending Surgeon.
  • Specialized in Orthopedic revisions, instrumentation, operating suite preparedness and assist in complicated surgical procedures.
  • CST certification
  • Trauma call

Education

Finance -

Ethos F & I School
Fort Worth, TX
07.2019

Certified Surgical Technologist - Surgical Technology

Wes Watkins Technology Center
Wetumka, OK
05.2000

Associate of Science - Science

Eastern Oklahoma State College
Wilburton, OK
05.1996

High School Diploma -

Freeport Senior High School
Freeport, FL
05.1993

Skills

  • Sales Forecasts
  • Professional Relationships
  • Sales expertise
  • Client Base Retention
  • Product Demonstration
  • Operational Efficiency
  • Critical Thinking
  • Digital Sales
  • Driven Work Ethic
  • Sales Strategy Development
  • Productivity Maximization
  • Driving Sales
  • Inventory Management
  • Marketing Strategies
  • Product Knowledge
  • Sales Expertise

Timeline

Sales Representative

Toliver Chevy GMC
02.2021 - Current

General Manager

Tommy Nix Auto Group
07.2020 - 02.2021

Sales Manager /GM

Fenton Motors
02.2014 - 07.2020

Sales Representative

Nix Auto Center
04.2007 - 11.2014

Sales

Fenton Motor Group
04.2004 - 11.2007

Orthopedic Coordinator

Tulsa Regional Medical Center
05.2000 - 06.2003

Finance -

Ethos F & I School

Certified Surgical Technologist - Surgical Technology

Wes Watkins Technology Center

Associate of Science - Science

Eastern Oklahoma State College

High School Diploma -

Freeport Senior High School

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Bobbie Jo Cozad