Bobbie Jo Lobb
Robertsdale,AL
Overview
11
11
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
02.2022 - Current
- Ensuring that customers are satisfied with products or services
- Working with a team of customer service reps and other departments to find appropriate solutions
- Actively listens to consumers to provide them with suggestions on lending products for their needs.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
General Manager
Advance America
08.2016 - 04.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assistant Manager
Goodwill Easter Seals
08.2014 - 07.2016
- Supervising and assisting employees in their daily duties
- Promoting healthy employee relations whilst providing quality customer service.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Security Corporation
Inner Parish
03.2013 - 07.2014
- Writing passes and data entry
- Patrolling the island, operating the gate
- Handling homeowner concerns within the scope of my duties.
Education
High School Graduate -
Kearsley High School
Skills
- Reliable
- Good listener
- Professional
- Self-Motivated
- Quick Learner
- Not afraid to reach out for help
- Product Sales
- Issue Resolution
- Account Management
- Product Recommendations
- Customer Service
- Customer Support
- Attention to Detail
- Banking Knowledge
- Active Listening
- Financial Transactions
- Call Center Experience
Employee Number
C3753
Timeline
Member Service Representative
Navy Federal Credit Union
02.2022 - Current
General Manager
Advance America
08.2016 - 04.2021
Assistant Manager
Goodwill Easter Seals
08.2014 - 07.2016
Security Corporation
Inner Parish
03.2013 - 07.2014
High School Graduate -
Kearsley High School
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