Bobbie Jo Lobb
Robertsdale
Summary
Dynamic Administrative Professional with 8 years of experience in providing high-level management support. Proven ability to enhance productivity through exceptional organizational and customer service skills. Committed to maintaining professionalism and efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Office Assistant
FedEx freight
Swartz Creek
09.2024 - 03.2025
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided administrative support to multiple departments as needed.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted in the development and implementation of office policies and procedures.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered and directed phone calls to appropriate staff members.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Customer Service Rep. - Remote
Navy Federal Credit Union
Pensacola
01.2022 - 03.2024
- Provide introductory information to new customers. Ensure that customers are satisfied with products and services. Follow up with customers to check that they are satisfied with any purchases. Determine the quickest, most effective ways to answer a customer’s questions. Enter information into computer databases. Escalate queries and concerns. Troubleshoot common issues with a product or service. Work with teams of CSR's and other departments to find appropriate solutions. Open and close accounts in support of the bank's goals and objectives. Maintain financial accounts by processing customer adjustments.
- Developed positive relationships with customers through friendly interactions.
General Manager
Advance America
Robertsdale
01.2016 - 04.2020
- Delivered excellent customer service by greeting and assisting each customer. Developed key performance goals, and managed the performance of staff. Improved internal processes for better productivity. Determined staff promotions, demotions, and terminated employees when necessary. Trained staff to deliver outstanding customer service. Worked closely with the store owner to formulate and build the store brand. I took payments on accounts and made bank deposits. Balanced, safe, and tills. I made a monthly schedule for employees.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Assistant Manager
Goodwill Eastern Seals
Fairhope
01.2014 - 01.2016
- Schedule and coordinate employees. Conduct employee performance reviews. Develop good customer relationships. Participate in recruitment and dismissal processes. Smooth out problems within the workplace. Address employee and customer concerns. Email and phone correspondence. Liaise between managers, customers and employees. Fill in for General Manager, make executive decisions and hold meetings. Provide direction to staff.
Education
High School -
Kearsley High School
Michigan04-2006
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- Internal banking
- Employee scheduling
- Cash handling accuracy
- pos systems
- Customer service
- Document management
- Office administration
- Data entry
- Scheduling appointments
- File organization
- Communication skills
References
- Brittney, Dueitt, Profesional, 251-295-4686, Bay Minette, AL
- Cecilia, Combs, Profesional, 251-597-5874, Robertsdale, AL
- Nikki, Luttrell, Personal, 251-231-3988, Robertsdale, AL
- Malissa, Wombaugh, Personal, 251-979-3564, Robertsdale, AL
Timeline
Office Assistant
FedEx freight
09.2024 - 03.2025
Customer Service Rep. - Remote
Navy Federal Credit Union
01.2022 - 03.2024
General Manager
Advance America
01.2016 - 04.2020
Assistant Manager
Goodwill Eastern Seals
01.2014 - 01.2016
High School -
Kearsley High School
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