Summary
Overview
Work History
Education
Skills
Certification
National Technical Honor Society
Timeline
Generic

Bobbiejo Smith

North Brookfield,MA

Summary

Dynamic Shift Supervisor at Commonwealth Massachusetts with a proven track record in employee training and conflict resolution. Enhanced team productivity through effective staff management and cash handling expertise. Cultivated a positive work environment, ensuring compliance with safety regulations while fostering strong communication and collaboration among team members.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Commonwealth Massachusetts
08.2017 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Cultivated professional working relationships with peers and supervisors.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Residential Counselor

Southern Worcester County Rehab Center
12.2016 - 08.2017
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.

Senior Child Care Specialist

Stetson School
04.2014 - 12.2016
  • Provided guidance during creative playtime activities, fostering imaginative thinking skills among the children in my care group.
  • Promoted healthy eating habits by preparing nutritious meals and snacks according to dietary guidelines.
  • Attended professional development workshops to stay current on best practices within the child care industry.
  • Maintained a strong understanding of child development milestones, enabling targeted support for each child''s unique learning needs.
  • Achieved timely completion of daily tasks while balancing multiple priorities related to child supervision, meal preparation, and activity planning.
  • Collaborated with colleagues to develop comprehensive lesson plans tailored to individual child needs.
  • Enhanced children''s emotional well-being by providing a nurturing and supportive environment.
  • Developed age-appropriate activities that promoted cognitive, social, and emotional growth in children.

Education

No Degree - Medical Technology

Mount Wachusett Community College
Gardner, MA

GED -

Tantasqua Regional High School
Sturbridge, MA

Skills

  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Cash handling expertise
  • Staff motivation
  • Staff development
  • Inventory control and record keeping
  • Safety awareness
  • Conflict resolution techniques
  • Policy enforcement
  • Document management
  • Shift reporting
  • Team leadership
  • Problem-solving
  • Team supervision
  • Staff supervision
  • Positive attitude
  • Strong verbal and written communication
  • Team collaboration and leadership

Certification

CPR/First Aid/AED

Proactive Approaches to Behavioral Challenges (PABC)

Mental Health First Aid USA

Stop The Bleed Course

Dementia Training

CNA Certification



National Technical Honor Society

Bay Bath Practical Academy Practical Nursing Class Term II I was inducted into the National Technical Honors Society with a  3.26 GPA.

Timeline

Shift Supervisor

Commonwealth Massachusetts
08.2017 - Current

Residential Counselor

Southern Worcester County Rehab Center
12.2016 - 08.2017

Senior Child Care Specialist

Stetson School
04.2014 - 12.2016

No Degree - Medical Technology

Mount Wachusett Community College

GED -

Tantasqua Regional High School

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Bobbiejo Smith