Bobbielee Harris
Denham Springs,LA
Summary
Dedicated driver with strong customer service skills, ensuring timely pickups and enhancing passenger experiences through effective communication and conflict resolution.
Overview
28
28
years of professional experience
Work History
Driver
Uber
Denham Springs, Louisiana
01.2019 - 04.2026
- Navigated urban routes to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
- Communicated effectively with passengers to provide a positive ride experience.
- Managed cashless transactions using the Uber app for seamless payments.
- Adapted to changing traffic conditions to optimize travel times for riders.
- Followed safety protocols to ensure passenger safety during all rides.
- Collected and reported feedback from riders to improve service quality.
- Collaborated with support teams for issue resolution and enhanced service delivery.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Lead Caregiver
Brookdale Senior Assistant Living
San Antonio, Texas
04.2005 - 01.2008
- Supervised daily activities and care for senior residents at Brookdale Senior Living.
- Coordinated communication between staff, families, and medical professionals for resident needs.
- Developed individualized care plans to address specific health and personal preferences.
- Trained new caregivers on best practices for resident care and safety protocols.
- Monitored medication schedules to ensure compliance with healthcare guidelines.
- Facilitated engaging activities to promote social interaction among residents.
- Conducted regular assessments of resident well-being and reported changes promptly.
- Ensured a clean, safe environment by overseeing housekeeping and maintenance tasks.
- Evaluated performance of Caregivers regularly for improvement purposes.
- Provided leadership and guidance to Caregivers, ensuring proper care of elderly patients.
- Monitored vital signs, administered medications, and provided personal hygiene assistance to residents.
- Developed and implemented effective strategies for managing challenging behaviors associated with dementia and Alzheimer's disease.
- Served as a liaison between families and healthcare providers regarding patient progress reports or other issues concerning their wellbeing.
- Provided emotional support to both patients and families during difficult times or transitions in life stages.
- Managed supplies inventory including ordering new items when required or necessary.
- Participated in educational programs related to gerontology topics such as aging processes, memory loss, nutrition requirements.
- Ensured compliance with all laws governing nursing homes, assisted living facilities, long-term care centers.
- Responded promptly to emergency situations related to patient health or safety risks.
Home Health Aide
Home Health Agency
Hobbs, New Mexico
01.2004 - 03.2005
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to clients and families.
- Maintained a clean and safe environment for clients at home.
- Documented client progress and care services in health records.
- Administered medications following prescribed guidelines from healthcare providers.
- Assisted in mobility and transportation of clients to appointments or activities.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
MHT
Windmoor
Clearwater, Florida
02.2003 - 03.2004
- Monitored patient behavior and reported changes to the healthcare team.
- Assisted in daily living activities for individuals with mental health challenges.
- Implemented therapeutic interventions under the direction of licensed professionals.
- Documented patient progress and maintained accurate medical records.
- Facilitated group therapy sessions to promote social interaction and communication skills.
- Ensured a safe and therapeutic environment for all patients and staff members.
- Educated patients about coping strategies and available resources for recovery.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Certified Nursing Assistant
Bayshore Manor
Tampa, Florida
03.2001 - 02.2003
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments through regular sanitation practices.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Medical Filing Clerk
Dr. Cruz
Tampa, Florida
02.2000 - 03.2001
- Organized patient records and files systematically for easy access.
- Processed medical documentation with attention to detail and accuracy.
- Maintained confidentiality of patient information in compliance with regulations.
- Assisted staff with retrieving and filing medical charts efficiently.
- Managed appointment scheduling to ensure smooth office operations.
Certified Nursing Assistant
Habana Health Rehabilitation
Tampa, Florida
01.1998 - 04.2000
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained clean and safe patient environments through regular sanitation practices.
- Educated patients and families on health management and care procedures.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Education
Diploma - Nursing Assistant
Everest University
Tampa, FL03-2009
Diploma - Certified Nursing Assistant
Leary Technical Center
Tampa, FL02-1997
Skills
- Vehicle inspection
- Route navigation
- Cashless transactions
- Safety compliance
- Customer service
- Time management
- Conflict resolution
- Patient care protocols
- Attention to detail
- Effective communication
Timeline
Driver
Uber
01.2019 - 04.2026
Lead Caregiver
Brookdale Senior Assistant Living
04.2005 - 01.2008
Home Health Aide
Home Health Agency
01.2004 - 03.2005
MHT
Windmoor
02.2003 - 03.2004
Certified Nursing Assistant
Bayshore Manor
03.2001 - 02.2003
Medical Filing Clerk
Dr. Cruz
02.2000 - 03.2001
Certified Nursing Assistant
Habana Health Rehabilitation
01.1998 - 04.2000
Diploma - Nursing Assistant
Everest University
Diploma - Certified Nursing Assistant
Leary Technical Center