Bobbie Lynn Peters
White Haven,PA
Summary
Third Party Claims Supervisor with over 5 years of experience in negotiating and a proven record of accomplishment of collections experience resulting in over $40 million in revenue. Received the company Core Value Award for Growth. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
3rd Party Claims Administrator
DeAngelo Brothers, Inc.
11.2010
- Billing and collections of our 3rd party claims
- Working with multiple projects to do there billing and collections on third party
- Call and negotiate with multiple insurance companies for payments on invoices
- Follow up on over 700 claims for projects on a weekly basis
- Process payments on a daily basis and post to the appropriate project.
Risk Management Administrative Assistant
DeAngelo Brothers, Inc.
10.2010
- Maintaining and updating all of the company’s employee driver files
- Processing MVR, background and drug screen results along with DOT verifications
- Scheduling and coordinating annual Safety meetings for 15 employees
- Running annual MVR reports for all drivers with the company to making sure compliance and DOT regulations are met
- Processing subcontractors Certificates of Insurance for compliance issues within the company’s requirements and maintaining those files
- Processing all requests for Certificates of Insurance for all the company locations, which include our rental properties
- Maintaining confidentiality in matters involving drug screen results and/or personnel issues.
Administrative Assistant
DeAngelo Brothers, Inc.
01.2002
- Assist numerous managers with all projects from PowerPoint presentations to copying, filing, mailing, and phone calls
- Event planning such as company summer picnics, Christmas parties, Safety meetings, and Annual Trainings
- Answering incoming telephone calls and making sure they get to the right person along with taking any messages and contacting the appropriate manager for follow up
- Handling all pesticide applicators licenses for over 100 employees along with maintaining the database system to track these
- Scheduling drug and alcohol tests for new employees, processing all new hire paperwork and maintaining all employee driver files
- Helped with payroll department during the height of our season which included coming in on the weekends to punch payroll
- Processing chemical sales order and ensure they have been shipped to our customer, and following up with the customer to make sure they were satisfied
- Delegate responsibilities to employees to meet the company’s expectations.
Claims Assistant
Creative Management Technology Inc.
03.2022 - 03.2024
- Receiving subcontractor invoices, reviewed and approved for payment.
- Intricate searching for police reports in Signal Four system and assigning work orders to each report.
- Coordinating and billing of claims to be submitted to various insurance companies
- Maintain Quickbase database with all information that is pertinent to each individual claim such as police reports, photos and all correspondence from insurance companies
- Tracking costs of materials used for each repair performed by subcontractors
- Daily communication with technicians on the road such as directions, logging work orders and other information.
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
- Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
- Utilized advanced software tools for efficient tracking and management of claim cases from inception to closure.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with company policies and state guidelines.
- Logged, allocated and managed claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained accurate and up-to-date records of claim information for future reference.
- Generated, posted and attached information to claim files.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Claims Supervisor
DeAngelo Brothers, Inc.
04.2013 - 10.2021
- Interviewing, hiring and training new employees for their positions within the claims department
- Handling all of the companies AL, GL and Road Hazard claims for the company
- Submit and negotiate claims to insurance companies
- Conduct investigations on claims that have been submitted internally and make recommendations to managers as to what actions need be taken
- Oversee our 3rd Party Claims, this includes making sure all claims are handled properly, budget goals are met each month, all project managers needs are met, and dealing with irate people and complaints
- Together on a team, we managed to bring in over 6 million dollars in the first year of 3rd Party Recovery
- 3rd party billing, collection and negotiations with insurance companies
- Set up payment plan arrangements for any uninsured drivers, place accounts with a collection company and decide which claims will go to small claims court
- Process monthly reports to show current and past collections by increases or decreases
- Find ways to increase our collection efforts by holding meetings with projects
- Determining why collection efforts have decreased and handle accordingly
- Written and verbal communication skills, including delivering presentations.
Education
High School Diploma -
Hazleton Arear High School
Hazleton, PA 06.1995
Skills
- Claims Processing
- Self Motivation
- Information Verification
- Settlement Negotiation
- Microsoft Office
- Follow-up skills
- Excellent Communication
- Data Entry
- Financial Reporting
- Multitasking
- Appointment Scheduling
- Office Management
- Credit and collections
Accomplishments
- 2014 Growth Award
- 2009 Support Person of the Year
- 2008 Employee of the Year
- 2007 Flexibility Award and Customer Service Award
Timeline
Claims Assistant
Creative Management Technology Inc.
03.2022 - 03.2024
Claims Supervisor
DeAngelo Brothers, Inc.
04.2013 - 10.2021
3rd Party Claims Administrator
DeAngelo Brothers, Inc.
11.2010
Risk Management Administrative Assistant
DeAngelo Brothers, Inc.
10.2010
Administrative Assistant
DeAngelo Brothers, Inc.
01.2002
High School Diploma -
Hazleton Arear High School
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