Bobbie Nicole Ray
Jasper,GA
Summary
Dependable office management professional with 16+ years of administrative oversight experience. Skilled team leader who unifies staff under common goals, models organizational efficiency, and installs customer service excellence. Specializes in high-stress, fast-paced environments. Motivational leader with a strong work ethic and a proven track record of driving success.
Overview
8
8
years of professional experience
Work History
Staffing Coordinator
Employ Partners/Employ Now
Jasper , GA
12.2023 - 08.2024
- Organized and delivered orientation programs to ensure a smooth transition for new hires.
- Responded promptly to candidate inquiries about job opportunities at the company.
- Participated in career events such as college fairs or industry conferences to generate interest in available jobs.
- Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Identified methods for reducing turnover rates through improved recruitment practices.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Ensured compliance with federal and state laws related to employment practices.
Administrative Assistant
Marshall's Handyman Service
Cartersville, GA
04.2023 - 12.2023
- Ensured accuracy and confidentiality of records by organizing both physical and electronic filing systems.
- Utilized accounting software to process and handle invoice payments.
- Provided customer support for inquiries about company's products and services.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Set and confirmed customer appointments.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Generated weekly aging reports to monitor client payment delinquency and implemented appropriate follow-up actions.
- Ensured accuracy of invoices and account balances.
- Managed and recorded precise accounts receivable and payable transactions
- Reconciled bank statements on a regular basis to ensure accuracy of financial records.
- Reconciled daily cash receipts with bank deposits.
Director of Operations
Mimi's Learning Academy
Billings , MT
12.2021 - 04.2023
- Developed and implemented customized lesson plans to address individual learning needs.
- Created a secure, engaging setting for children's development.
- Implemented interactive play strategies to stimulate language proficiency, physical agility, and critical thinking capabilities.
- Observed and documented children's behavior and development, providing regular updates to parents.
- Assisted in devising healthy snacks and meals aligned with state-regulated dietary guidelines.
- Collaborated with team members to ensure the safety of all children in care.
- Actively facilitated the growth of children's social, communication, and problem-solving competencies.
- Sanitized toys and tables to maintain clean, safe environment.
Customer Service/Office Manager
Marietta Wrecker Service
Marietta, GA
08.2016 - 11.2021
- Developed strategies to increase efficiency by streamlining processes within the department.
- Investigated potential problems related to services offered by the company.
- Developed and implemented customer service policies and procedures in line with organizational objectives.
- Managed escalated situations involving difficult customers through effective communication techniques.
- Processed customer payments by cash or credit card accurately and efficiently.
- Demonstrated ability to work independently with minimal supervision.
- Counted and balanced cash drawer at the beginning and end of shift.
- Provided excellent customer service to ensure a positive customer experience.
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Received and dispatched calls for emergency services.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Assigned drivers to appropriate routes based on customer needs.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZ07-2019
GED -
Chattahoochee Technical College
Marietta, GA04-2009
Skills
- Analytical and Critical Thinking
- Attention to Detail
- Problem-Solving
- Training and mentoring
- Goal Setting
- Customer Relationship Management
- Organizational Development
- Time Management
- Multitasking
- Schedule Management
- Strong Organization
- Scheduling expertise
- Procedure Compliance
- Active Listening
Accomplishments
- Customer Service Award winner 2017, 2018, 2019, 2020
Timeline
Staffing Coordinator
Employ Partners/Employ Now
12.2023 - 08.2024
Administrative Assistant
Marshall's Handyman Service
04.2023 - 12.2023
Director of Operations
Mimi's Learning Academy
12.2021 - 04.2023
Customer Service/Office Manager
Marietta Wrecker Service
08.2016 - 11.2021
Some College (No Degree) - Business Administration
University of Phoenix
GED -
Chattahoochee Technical College
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