Bobbie Ni’Kole Blain
New Castle,DE
Summary
Experienced in medical assistance, specializing in rehabilitation, healthcare services, therapeutic treatments, and patient assessment. Knowledge in clinical settings with a strong history of educating patients, implementing therapeutic exercises and effective treatment plans that help improve the quality of life.
Proficient in front desk management, emphasizing patient care excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving patient issues promptly and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
HOSMANE CARDIOLOGY
07.2024 - Current
- Officiated in a supervisory role responsible for overseeing the operations of a front desk including managing medical assistants, ensuring smooth patient interactions, handling patient inquiries and concerns, resolving issues, and maintaining a high standard of patient care
- Streamlined check-in and check-out processes for improved patient experience and reduced waiting times
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both patients and staff members.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Medical Assistant/Receptionist
CENTER FOR INTERVENTIONAL PAIN AND SPINE
05.2022 - 10.2023
- Practiced with chiropractic and orthopedic doctors with patients who needed assistance with pain management including therapeutic exercises, stretching, equipment, and hands-on therapy to manage pain to increase their mobility, and prevent further pain and injury.
- Prepared detailed documents of patient’s progress
- Checked patient insurance, demographic, and health history to keep information current.
- Assists in maintaining medical supplies inventory and performs preventive maintenance to keep medical equipment operating
- Maintained current and accurate medical records for patients.
- Assisted in verifying patient information by interviewing, recording medical history, vital signs, and obtaining purpose of visit
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
Chiropractic Assistant
FITCHETT CHIROPRACTIC
05.2021 - 04.2022
- Arranged set-ups for patients preparing for therapy
- Performed electric stimulation and ultrasound
- Responsible for creating a comfortable environment for patients and managing administrative duties to effectively manage records and call patients, when necessary, as follow-ups
Home Health Caregiver
LONDYN HOME HEALTH CARE
03.2021 - 05.2021
- Assisted in home care for elderly patients that included all around the clock care
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Medical Assistant
PREMIERE STAFFING AGENCY
11.2020 - 03.2021
- Assisted in professional check-in for COVID-19 Testing sites, scheduled, and checked in patients, as well as assisted in helping patients with taking the COVID-19 tests
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Bachelor’s degree - biology
HOLY FAMILY UNIVERSITY
Philadelphia, PA01.2022
Skills
- Patient relations
- Time management
- Patient service management
- Training and mentoring
- Team building proficiency
- Staff supervision
- Staff training and development
- Exceptional communication
- Listening skills
- Issue resolution
- Administrative skills
- Strong leadership
Timeline
Front Desk Supervisor
HOSMANE CARDIOLOGY
07.2024 - Current
Medical Assistant/Receptionist
CENTER FOR INTERVENTIONAL PAIN AND SPINE
05.2022 - 10.2023
Chiropractic Assistant
FITCHETT CHIROPRACTIC
05.2021 - 04.2022
Home Health Caregiver
LONDYN HOME HEALTH CARE
03.2021 - 05.2021
Medical Assistant
PREMIERE STAFFING AGENCY
11.2020 - 03.2021
Bachelor’s degree - biology
HOLY FAMILY UNIVERSITY
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