Bobbie Rae Greenough
San Marcos,TX
Summary
Proactive Assistant Manager with extensive experience in supervising operations, maintaining a clean and safe environment, and fostering positive staff relationships. Skilled in cash management, recruiting, and mentoring junior staff, driving operational excellence. Bringing strong leadership and analytical skills to enhance team productivity and customer satisfaction.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
1
1
year of professional experience
Work History
Full Time Assistant Manager
Hot Topic
06.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Full Time Assistant Manager
Charlotte Russe
03.2024 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Full Time Assistant Manager
Claire's Boutique
10.2023 - 03.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Enhanced team productivity by streamlining operational processes.
- Implemented staff training programs to elevate service standards and knowledge.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX12-2022
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Sales Strategies
- Orientation and training
- Sales Reporting
- Microsoft Office expertise
- Sales monitoring
- Team Leadership
- Teamwork and Collaboration
Timeline
Full Time Assistant Manager
Hot Topic
06.2024 - 09.2024
Full Time Assistant Manager
Charlotte Russe
03.2024 - 06.2024
Full Time Assistant Manager
Claire's Boutique
10.2023 - 03.2024
Bachelor of Arts - Psychology
Texas State University