Bobbi Erika Barboza

Fall River,MA

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hard working, dedicated individual with an extensive background with practical understanding of business needs. Focused on setting high expectations and raising service standards

Overview

years of professional experience

Work History

Employment Specialist

Community Connections, Inc.

Fall River, MA

05.2018 - Current

Responsible for completing vocational assessments.
Assisting individuals to secure competitive employement.
Providing and/or arranging the necessary job supports to ensure success and document process.
Effectively controlled the release of proprietary and confidential information for general client lists.
Working with individuals with disabilities
Site visits
Job searching for client
Case manangerment
Proven ability to develop and implement creative solutions to complex problems.
Gained strong leadership skills by managing projects from start to finish.
Matched clients to open positions based on skills and work requirements.
Recognized client employment barriers and devised strategies to resolve.
Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
Provided clients with on-the-job training and employment related support to maintain and retain employment.
Assisted clients with completing job applications and submitting resumes to improve interview chances.

Residential counselor

Swansea Wood School

Swansea, MA

06.2016 - 04.2018

Administered discipline appropriately and set limits for behavior.
Educating and assisting with clients in their daily life skills. Supervising each child and recorded child's progress in case file.
Regularly collaborated with the multidisciplinary team to ensure comprehensive client care.
Developed and implemented programs to help students develop social and emotional skills, such as conflict resolution and anger management.
Supervised children and recorded their progress in case file.
Conducted crisis intervention, reducing the incidence of behavioral episodes by 30%.
Assisted with daily staff meeting, discussing children and staff progress.
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.

Manager

Marzillis Bakery

Fall River, MA

01.2011 - 08.2016

Accomplished multiple tasks within established timeframes.
Effectively communicated with team members to maintain clearly defined expectations/ Team player Received, recorded, banked cash and checks Hired and trained(12) employees quarterly/ assist co-workers.
Understanding health and safety regulations and obtaining any necessary certifications to ensure the bakery is safe and compliant with Massachusetts state laws.
Hiring and training staff to provide excellent service, handle customer concerns, and create a welcoming safe atmosphere.
Leading and motivating staff, resolving conflicts, and delegating tasks.
Ensure accurate and timely processing of payroll transactions, including new hires, terminations, salary changes, and deductions.

Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. allocated budget.

Education

Associate of Science - Human Resources

Bristol Community College

2016

Skills

Training and development
Case planning

Policies and procedures

Certification

Centrix, Microsoft Office, HCSIS. Kronos/UKG
CPR

Timeline