Bobbie Sue Miller
Florence
Summary
Dynamic Office Manager at Bama Pools and Construction, adept at enhancing team productivity and delivering exceptional customer service. Skilled in bookkeeping and account reconciliation, I successfully maintained confidentiality while improving employee performance through effective supervision and mentoring. Committed to fostering loyalty and trust, I excel in organizational skills and workflow planning.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
10
10
years of professional experience
Work History
Office Manager
Bama Pools and Construction
06.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
Bachelor of Science - Sociology
University of North Alabama
Florence, AL05-2026
Child Development
NWSCC
Muscle Shoals, AL05-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Bookkeeping
- Account reconciliation
- Employee supervision
- Workflow planning
Timeline
Office Manager
Bama Pools and Construction
06.2015 - Current
Bachelor of Science - Sociology
University of North Alabama
Child Development
NWSCC
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