Bobbi Jean Jarvinen
Harrisburg,SD
Summary
Proactive Business Continuity and Information Technology Project Manager proficient in completing risk and impact assessments and utilizing collected information to devise effective plans and business structures. Competent in readying employees with use of exercises and training programs, documenting feedback and adjusting plans to account for changing conditions.
Overview
27
27
years of professional experience
Work History
Business Continuity Manager
Monument Health
11.2017 - 05.2023
- Worked with Information Technology (IT) professionals to assess information systems to determine recovery priorities to ensure business continuity (BC).
- Worked with Information Security Officer and Cybersecurity Director to develop an incident response program for cybersecurity incidents.
- Created the Incident Response Team Plan with companion role-based job action sheets.
- Worked with Cybersecurity peers to develop response playbooks.
- Worked with IT peers to develop individual application/system service disaster recovery (DR) guides.
- Using the National Incident Management System (NIMS) model, developed IT BC/DR recovery plans; conducted training and tabletop/full scale exercises.
- Worked with business unit leaders to complete business impact analysis reviews for prioritized information systems. Formulated recommendations for units to create operational continuity plans; writing plans when needed.
- Assessed business units to determine appropriate locations of BC access devices to support the unit during planned and unplanned outages.
- Monitored daily the status of nearly 200 BCA devices; troubleshooting as necessary.
- Developed a program for unit representatives, providing recurring updates of BC/DR initiatives that may impact their units.
- Developed multiple SharePoint sites to capture and display the organization's BC/DR programs. Planned replication process for unexpected downtimes.
- Chaired the organization's Disaster Recovery Committee, multiple application specific Business Continuity committees, and the Business Continuity Champions Program.
- Member of the Privacy & Information Security Oversight Committee, and the Incident Response Team.
- Provided quarterly updates to Risk and Compliance Board on current status of business continuity improvement initiatives.
- Served on the organization's Emergency Preparedness Management Committee. Assisted in annual Hazard Vulnerability Assessment for all markets.
- As appointed, acted as a member for the Hospital incident Command Center. Trained up to Incident Commander, with Planning Chief, and Business Continuity Branch Director experience.
EHR Unification Go-Live Readiness Coordinator
Monument Health
01.2017 - 11.2018
- Responsible to ensure the go-live requirements were developed and deployed prior to the go-live date for Epic electronic health record (EHR) unification project.
- Worked with business units, implementation teams, consultants, and leadership to determine requirements.
- Conducted periodic go-live readiness assessments; reporting results to leadership.
- Developed a Super User strategy for go-live support, along with supporting documentation.
- Made recommendations for go-live support requirements. Worked with IT professionals to ensure facilities and systems were in place to meet the recommendations.
- Developed workflow processes for Help Desk, support teams, and super users; including forms and procedures.
- Participated in cutover, appointment conversion, and go-live dress rehearsals; provided feedback when necessary.
- Managed the project Help Desk schedules and activities for the actual go-live. Participated in daily leadership updates.
Asst Director Information Technology Operations
Monument Health
04.2012 - 11.2017
- Managerial responsibilities for all activities supporting the IT Help Desk, Communications Center, User Access Security, Mobile Support Services, and Technical Communications (training) workgroups; to include schedules, and capital and operational budgets.
- Understood system and business practice concepts and work approaches. Demonstrated understanding of strategic planning, research, and development and analysis processes. Familiar with MS Project software and project lifecycle processes.
- Led the conversion of the Communications Center's software solution; adding integrated on-call scheduling, secure messaging, and process workflows to the existing enterprise directory services.
- Led the procurement and implementation of the identity and access management software solution; including integration with existing human resources solutions.
- Developed and implemented the Mobile Support Services program.
- Responsible for disaster recovery planning support for IT. Chaired the organization's DR Plan Oversight Committee. Co-chaired the Emergency Preparedness Management Committee. Served on the Privacy & Information Security Oversight Committee.
- Monitored regulatory compliance. Served as a Joint Commission Team Leader. Served as the Project Lead for Meaningful Use Security Risk Assessment activities.
Team Leader Information Technology Operations
Monument Health
05.2007 - 04.2012
- Directed the daily operations and activities to support the IT Operations Team; set schedules and oversaw daily workflow.
- Helped set and manage objectives for quality, productivity and compliance.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Led the "Universe Team" for the electronic medical record solution's EMeRge upgrade to client-server based technology.
- Conducted the IT assessment to support the organization's Pandemic Flu Plan.
- Led disaster recovery, emergency preparedness, and regulatory activities for the Information Technology department.
- Served as "the voice" of IT, by providing communications between the department, the business units, and leadership.
- Help develop and deliver various software technology training programs.
IT Operation Supervisor/Help Desk Support Coordinator
Monument Health
05.1997 - 05.2007
- Developed and implemented a formal Help Desk for the Information Technology Department.
- Developed and implemented a formal information systems training program, specifically targeted to healthcare providers.
- Hired, motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
Computer Support Supervisor
South Dakota School Of Mines And Technology
02.1996 - 07.1997
- Managed the university's computing Help Desk and labs.
- Served as a independent study advisor.
- Helped to develop distance learning solutions.
- Developed and conducted formalized training.
Education
Information Technology Certificate - Information Technology
Mitchell Technical Institute
Mitchell, SD2012
Skills
- Information Technology Program Management
- Project and Change Management
- Training Development and Delivery
- Business Continuity, Disaster Recovery Strategies and Response
- Emergency Management Planning
Timeline
Business Continuity Manager
Monument Health
11.2017 - 05.2023
EHR Unification Go-Live Readiness Coordinator
Monument Health
01.2017 - 11.2018
Asst Director Information Technology Operations
Monument Health
04.2012 - 11.2017
Team Leader Information Technology Operations
Monument Health
05.2007 - 04.2012
IT Operation Supervisor/Help Desk Support Coordinator
Monument Health
05.1997 - 05.2007
Computer Support Supervisor
South Dakota School Of Mines And Technology
02.1996 - 07.1997
Information Technology Certificate - Information Technology
Mitchell Technical Institute
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