BobbiJo Bourgeois
Keene,NH
Summary
Adept at managing high-stress situations, I enhanced ER efficiency at Cheshire Medical Center by mastering 12-lead EKG monitoring and demonstrating exceptional teamwork. My proactive approach and ability to deliver compassionate patient care under pressure set me apart, contributing significantly to the emergency department's success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Patient-focused paraprofessional and ED technician with just under 5 years of experience. Expert in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Skilled in prioritizing patients' needs within high-stress environments.
Overview
12
12
years of professional experience
Work History
Emergency Room Technician
Cheshire Medical Center
580 Court St. Keene, NH
06.2021 - 10.2024
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
- Liaised between nurses, physicians, patients and visitors.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Paraprofessional
Ashuelot Valley Academy
31 Washington St. Keene, NH
12.2019 - 02.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Monitored student safety during school outings, ensuring secure learning environment.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
- Help in de escalation of upset students, making appropriate calls for safety of students and staff, restraining students when needed
Bartender
Niche Hospitality Group
Worcester, MA
06.2012 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Education
Associate Degree in Nursing - Nursing
River Valley Community College
Claremont, NH06-2027
Skills
- 12-lead EKG monitoring
- CPR
- Vital signs monitoring
- Splinting Techniques
- Behavioral Health Care
- Wound Care
- Medical Terminology
- Phlebotomy
- Phlebotomy Techniques
- Venipuncture
- Orthopedic fitting
- Patient teaching
- Wound cleaning
- Basic life support certified
- Direct Patient Care
- Room preparation
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Patient Care
- Problem-Solving
- Time Management
- Teamwork and Collaboration
Timeline
Emergency Room Technician
Cheshire Medical Center
06.2021 - 10.2024
Paraprofessional
Ashuelot Valley Academy
12.2019 - 02.2021
Bartender
Niche Hospitality Group
06.2012 - 03.2020
Associate Degree in Nursing - Nursing
River Valley Community College