BOBBI JO LUMBRA

Business performance management, Compensation and benefits, New hire onboarding, Attracting candidates, consulting and working with different staffing agencies to find the best candidates, workplace safety, managing work place relationships, supporting employee development, transitioning temp employees to full time employees, working with different cultures and nationalities to find best position. going over work policies with new employees. Listening to employees needs, dealing with difficult situations when need be. Dealing with day to day HR tasks.

• Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
• Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
• Supported managers in addressing employee concerns, fostering positive workplace relationships.
• Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Maintained human resources information system and kept employee files up to date and accurate.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Conducted new employee onboarding and provided ongoing orientation training.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Developed and implemented effective recruitment and onboarding strategies for new hires.

• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Providing excellent customer service by promptly answering patient inquiries.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Greeted and assisted patients with check-in procedures.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
• Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
• Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
• Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
• Maximized occupancy rates by closely monitoring availability trends and adjusting pricing strategies accordingly.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Maintained awareness of types of rooms available in different resort locations.
• Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.

• Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
• Owned and operated my Business