Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbi Jo Noss

Chipley,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Residential House Cleaner

Bee's Cleaning
02.2018 - Current
  • Organized tasks efficiently, enabling increased productivity during each work shift.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Optimized scheduling processes for improved time management that allowed for more appointments per day.
  • Mastered the use of specialized tools for unique cleaning challenges like pet hair removal or stubborn stain treatments.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Exceeded client expectations to garner future services.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Sanitized apartments after move-out or prior to move-in.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Dusted picture frames and wall hangings with cloth.
  • Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Provided excellent house cleaning and maid services to clients.
  • Sorted, laundered and put away various laundry items.
  • Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
  • Collected payment for services rendered and provided client with billing receipts.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked effectively in fast-paced environments.

School Cafeteria Worker

Chartwells Compass Group
09.2022 - 02.2024
  • Organized bulk food storage areas to improve accessibility for faster meal prep times.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
  • Engaged in suggestive selling and other sales techniques.
  • Worked omelet, salad and dessert stations at busy cafeteria.
  • Collaborated with school staff and administrators to accommodate special dietary needs of students.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted with bussing tables and cleaning up spills.
  • Tracked meal purchases and accepted payments at cash register.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Greeted customers and provided menus upon arrival to dining room.
  • Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
  • Supported school initiatives by participating in events such as nutrition education programs and wellness fairs.
  • Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
  • Prepared ingredients and recipe components ahead of time.
  • Established rapport with customers by providing friendly and attentive service.
  • Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked effectively in fast-paced environments.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Home Remodeling Assistant

Pro-Tech Services Of North West Florida
01.2019 - 03.2021
  • Assisted in construction of commercial and residential buildings.
  • Unloaded and stored construction materials.
  • Helped project managers develop work schedules for overall projects and individual stages.
  • Boosted efficiency on job sites by keeping work areas clean and organized throughout the duration of each project.
  • Liaised with carpenters or electricians to complete duties.
  • Expedited project completion times through proficient multitasking abilities while consistently delivering high-quality results.
  • Assisted with plastering, tiling and carpentry.
  • Painted walls, ceilings and other surfaces.
  • Dismantled constructing scaffolding, bracing and other temporary structures for construction sites.
  • Operated variety of power tools and hand tools.
  • Followed safety protocols on job sites.
  • Removed debris and waste from job sites.
  • Contributed to a safe work environment by adhering to workplace safety guidelines and promptly addressing potential hazards.
  • Excavated soil and trenches.
  • Tested construction equipment to verify working condition.
  • Mixed mortar and concrete.
  • Erected scaffolding, frames and formwork.
  • Followed instructions from construction project managers and supervisors.
  • Maintained knowledge of safety practices for removing hazards from working sites.
  • Minimized waste during remodeling projects by accurately measuring materials before cutting or installation processes began.
  • Delivered cost-effective solutions for clients'' home improvement needs by identifying opportunities for resource optimization without compromising quality standards.
  • Contributed to a positive company reputation through exceptional customer service skills, commitment to quality workmanship, and collaborative team efforts.
  • Maximized client satisfaction through professional demeanor and consistent delivery of high-quality workmanship in all assigned tasks.
  • Assisted in completing remodeling projects on time and within budget by efficiently managing materials, schedules, and collaborating with team members.
  • Performed demolition work on existing structures.
  • Increased team productivity by actively participating in meetings, offering constructive feedback, and sharing ideas for improvement.
  • Maintained tools and equipment in good working condition.
  • Set up ladders and other access equipment.
  • Facilitated successful home remodels by skillfully performing various carpentry, plumbing, electrical, and painting tasks as needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Book Keeper, Secretary, Installer

Custom Hardwood Floors
10.2010 - 06.2017
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
11.2025

High School Diploma -

Ambridge Area High School
Ambridge, PA
06.1992

Skills

  • Window Cleaning
  • Multitasking and Prioritizing
  • Deep Cleaning Protocols
  • OSHA Compliance
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Dusting furniture
  • Ceiling fan cleaning
  • Kitchen Cleaning and Dishwashing
  • Health Standards Compliance
  • Floor cleaning techniques
  • Cleaning bathrooms
  • Bathroom sanitization
  • Storage Area Management
  • Reliability and punctuality
  • Floor Vacuuming
  • Flexible scheduling
  • Customer service-focused
  • Cleaning techniques
  • Sweeping and Mopping
  • Physically strong
  • Laundry Management
  • Mold and mildew prevention
  • Bedroom organization
  • Pet mess cleanup
  • Sorting and washing laundry
  • Housekeeping
  • Wall and Ceiling Cleaning
  • Folding clean laundry
  • Upholstery Cleaning
  • Building Maintenance
  • Customer Service
  • Odor control methods
  • Relationship Building
  • Quality Control
  • Mopping and sweeping

Timeline

School Cafeteria Worker

Chartwells Compass Group
09.2022 - 02.2024

Home Remodeling Assistant

Pro-Tech Services Of North West Florida
01.2019 - 03.2021

Residential House Cleaner

Bee's Cleaning
02.2018 - Current

Book Keeper, Secretary, Installer

Custom Hardwood Floors
10.2010 - 06.2017

Bachelor of Arts - Psychology

Southern New Hampshire University

High School Diploma -

Ambridge Area High School

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Bobbi Jo Noss