Bobbijo Paluch
Suring
Summary
Dynamic manager with proven success at Bumper To Bumper Auto Parts, excelling in customer service and inventory management. Enhanced team performance through effective training, leading to increased customer satisfaction and store profitability. Skilled in problem-solving and team leadership, fostering a collaborative environment that drives sales and operational efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Bumper To Bumper Auto Parts
08.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Education
ASE Certified - Automotive
NWTC
Green Bay, WI01-2009
No Degree - Licensed Practical Nurse
NWTC
Green Bay, WI07-2007
High School Diploma -
Oconto High School
Oconto WI06-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Inventory management
- Recruiting and hiring
- Staff management
- Team building and leadership
- Product merchandising
Looking for growth opportunities.
I started at the bottom as a delivery driver. Moved my way to counter sales, assistant manager and then to the manager. There currently is no room for growth in my position.
Timeline
Store Manager
Bumper To Bumper Auto Parts
08.2008 - Current
ASE Certified - Automotive
NWTC
No Degree - Licensed Practical Nurse
NWTC
High School Diploma -
Oconto High School
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