Bobbi Jo Schwarz
Montverde,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Completes designated tasks as assigned. Acts in accordance with department objectives.
Constructively responds to suggestions and feedback received from others.
Overview
34
34
years of professional experience
Work History
911 Telecommunicator
Public Safety Office Of Fire Rescue
10.2000 - Current
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Wait Staff Member
Highland Street Cafe/Sunrise Grill
01.1990 - 06.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- over 30 years experience and always working two jobs
Warrants Records Clerk/911 Dispatcher
Lake County Sheriff's Department
01.1990 - 01.1999
- Safeguarded sensitive information through strict adherence to confidentiality protocols and secure document handling practices.
- Minimized errors in record-keeping by conducting regular audits of warrants database entries.
- Streamlined warrant processing procedures for increased efficiency and reduced errors.
- Ensured proper filing and archiving of critical documents, maintaining an organized records system.
- Provided excellent customer service while handling inquiries from the public, legal professionals, and others regarding warrant records.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Education
License - Emergency Medical Technology
Lake Technical Center
Eustis, FL01.2001
High School Diploma -
Colonial High School
Orlando, FL05.1987
Skills
- Emergency Management
- Responsiveness and focus on customer service
- Team Work/ Collaboration
- Communication
- Reliability
- Public Safety Awareness
- Computer Skills
- Works Well Under Pressure
- Active Listening
- Information documentation
- Critical Thinking
- Computer-aided dispatching
- Data Entry
- Good Judgment
Timeline
911 Telecommunicator
Public Safety Office Of Fire Rescue
10.2000 - Current
Wait Staff Member
Highland Street Cafe/Sunrise Grill
01.1990 - 06.2022
Warrants Records Clerk/911 Dispatcher
Lake County Sheriff's Department
01.1990 - 01.1999
License - Emergency Medical Technology
Lake Technical Center
High School Diploma -
Colonial High School
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