Bobbi Jo Simonsen

Work History

Cosmetologist

Regis Salon

Worthington, MN

2004 - 2005

Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Collected payment from customers and scheduled next appointments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Suggested styles and treatments based on clients' needs and appearances.
Kept notes listing preferences and services provided to clients for quick reference.
Provided comprehensive hair treatments for various types of hair.

Teller /Customer Service Representative

First National Bank and Trust

Pipestone, MN

2005 - 2006

Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Adhered to financial services security and audit procedures.
Identified and reported suspicious behavior to security personnel as appropriate.
Opened new checking, savings and lines of credit for customer accounts.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Delivered exceptional service to customers in person or over telephone.
Built and maintained client relationships through quality, personalized interactions.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Kept teller window areas clean, organized and fully stocked.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.

Office Assistant

Winter Inc / Winter Bros Underground

Brookings, SD

2006 - 2010

Greeted visitors or callers to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Collected payments, issued receipts and updated accounts to reflect new balances.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Maintained business records by updating customer information.
Answered phone calls and welcomed visitors to office.
Conducted office inventory checks and requested restock of supplies.
Collected and coded various documents to prepare for filing, storage and processing.
Kept office records organized and supplies well-stocked for optimal team performance.
Updated employee paperwork and records.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Answered office phone and emails to schedule appointments, answer questions and document information.
Supported office clerical functions using word processing and other software, email and office machines.
Strictly adhered to confidentiality protocol regarding client information and documents.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Sent invoices to customers and made follow-up phone calls.
Prepared shipping packages by printing packing labels and verifying orders.
Transcribed documents and maintained high levels of accuracy.

Kennel Owner / Operator

Running Ridge Labradors

Lake Benton, MN

2008 - 2018

Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
Maintained detailed records of animal numbers, medical issues and behavioral concerns.
Oversaw new intakes by assigning kennels and managing quarantines.
Coordinated adequate exercise time to keep dogs healthy and happy.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Prioritized sanitation, safety and health standards in work areas.

Farm Owner / Operator

Simonsen Farms

Lake Benton, MN

2008 - 2018

Monitored weather conditions and adjusted strategies accordingly to avoid losses.
Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
Directed efficient crop production to maximize resource utilization and consistently meet schedule and financial demands.
Protected environmental areas, team members and consumers from harm by closely monitoring chemical applications and production techniques.
Protected operational interests by inspecting crops every week to determine maturity, detect diseases and isolate insect infestations.
Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
Established and updated policies for managing stock, cleaning ponds and feeding aquatic life.
Prepared reports required by state and federal laws.
Cultivated, tended and harvested crops.

Sales Manager

Geyermans

Pipestone, MN

2018 - 2019

Maintained professional network of potential clients and business opportunities.
Established new accounts and serviced existing accounts maintaining professional relationships.
Developed and implemented new sales strategies to update product lines.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Performed sales consultations and educated clients on products and services.
Created and maintained sales environment to support business objectives.
Researched and communicated competitive activity to influence marketing plans and sales tactics.
Analyzed business and sales targets using critical problem-solving skills.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Analyzed competitors' successes and failures, evaluating impact on market.

General Labor Worker

Renewable Energy Systems Americas

Woodstock , MN

2019 - 2020

Communicated safety standards to laborers and sub-contractors
Followed rules and regulations to keep job sites safe for workers, contractors and visitors.
Documented labor hours, crew attendance and individual performance.
Performed final walkthroughs of each job and prepared reports.
Delegated work to team members and checked for completion in compliance with company guidelines and customer needs.
Completed inspections of job sites to assess compliance with codes and design plans.
Recorded job supplies, parts, equipment and employee hours.
Maintained trucks, safety kits, test equipment and supplies for tracking purposes.
Communicated with employees to demonstrate high standards and issues.
Viewed and checked job equipment to determine maintenance requirements.
Managed workers at various experience levels in construction and restoration projects.
Established expectations and motivated crews to consistently meet or beat goals.
Conferred with management to discuss project goals and problem solving.

Nursery Herdsperson / Nursery Manager

New Horizon Farms

Pipestone, MN

2020 - 07.2022

Entered time and attendance logs in preparation for payroll.
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Created training modules and documentation to train staff.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Fed and watered over 10,000 animals daily, closely monitored behavior and noted health changes.
Herded livestock to transport vehicles using specialized techniques for safety of animals.
Updated records with data about animal growth, feeding patterns, costs and behaviors.
Kept detailed feeding, medication, cleaning and behavior notes to increase lifespans of animals.
Identified issues and immediately notified my supervisor for assistance with remediation.
Organized new stock arrivals by size to facilitate health examinations.
Identified behavioral and health concerns and implemented corrective strategies.
Maintained detailed inventories of animal food and supplies.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintain barn temperature and ventilation equipment and controls to provide the right amount of heat and fresh air for best environment to promote growth
Prepare feed formulations to meet the changing nutritional needs of young pigs
Preform pen management, culling, sorting, and safety procedures
Report potential or existing problems to Production Supervisor/Assistant Production Supervisor
Ensure proper usage of medication following the drug residue avoidance/broken needle policies, along with keeping accurate records of data
Unloading/sorting of wean pigs according to weekly schedules
Light maintenance work, along with troubleshooting problems with equipment and filling out work orders
Responsible for accurate and timely record keeping of nursery activities
Perform euthanasia according to company policy, and in a timely manner

Farm Assistant

Fikse Farms

Woodstock / Edgerton, MN

2018 - Current

Purchased supplies, including seeds and fertilizer.
Made sure products were ready for deadlines such as markets and auctions.
Kept financial records up to date.
Monitored weather conditions and adjusted strategies accordingly to avoid losses.
Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
Inspected equipment and cattle yards regularly to identify maintenance needs and coordinate skilled repairs.
Directed efficient crop production to maximize resource utilization and consistently meet schedule and financial demands.
Protected operational interests by inspecting crops regularly to determine maturity, detect diseases and isolate insect infestations.
Delegated tasks to seasonal workers and supervised completion of duties and responsibilities.
Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
Operated heavy equipment safely and appropriately.
Assessed crop production and quality to inform decisions regarding best planting, harvesting and climate effects.
Transport people, supplies and equipment on regular basis.

Customer Service Representative

First State Bank Southwest

Pipestone, MN

07.2022 - 11.2023

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld quality control policies and procedures to increase customer satisfaction.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Used proven techniques to de-escalate angry customers during telephone interactions.
Made outbound calls to obtain account information.

Teller /Financial Customer Service Representative

First National Bank

Slayton, MN

02.2023 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld quality control policies and procedures to increase customer satisfaction.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Used proven techniques to de-escalate angry customers during telephone interactions.
Made outbound calls to obtain account information.
Improved customer service wait times to mitigate complaints.

Summary

Overview

Work History

Cosmetologist

Teller /Customer Service Representative

Office Assistant

Kennel Owner / Operator

Farm Owner / Operator

Sales Manager

General Labor Worker

Nursery Herdsperson / Nursery Manager

Farm Assistant

Customer Service Representative

Teller /Financial Customer Service Representative

Education

Cosmetology -

Skills

References

Timeline

Similar Profiles

Erica HernandezErica Hernandez

Jenny MasonJenny Mason

Shante HawkinsShante Hawkins

Mallary GunninkMallary Gunnink

Jessica SchoepJessica Schoep