BobbiJo Yzeta
Los Fresnos
Summary
Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained and offering top-notch serving abilities. Motivated to continue to-learn and grow as Service professional. Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
25
25
years of professional experience
Work History
Sales Associate
TJX Companies
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Service Professional
Olive Garden
10.2019 - 08.2023
- Service Professional duties include being an assistant manager
- Directing servers in daily tasks, taking care of their tables and providing the best guest experience
- Expediting food In a timing manner and making sure it's correctly made and presentable
- Inventory counts on a weekly basis.
Main Bartender
Dirty Als
10.2018 - 10.2019
- Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware
- Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
- Adhered to all ABC and company-defined regulations
- Used POS system to process cash and credit card transactions
- Requested identification to verify patrons are of legal drinking age
- Reported or resolved safety hazards such as spills or broken glassware
- Checked IDs to ensure that the customers were of legal drinking age
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities
- Promoted featured drinks and food specials through social media platforms to encourage sales.
Waitress
Julia's Restaurant
06.2010 - 08.2018
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
- Monitored supply usage to reduce waste and company expenses
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods
- Trained new servers and bussers in company values, culture, and policies
- Reported dining room or kitchen safety hazards and made sure timely resolutions were reached
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
- Recorded or memorized orders for each table and entered into computer system
- Observed all safety and sanitation requirements for food preparation and handling
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Greeted all guests with smile and friendly greeting.
Automated Logistical Specialist
US Army
06.2000 - 11.2004
- Managed movement, storage, and maintenance of stock
- Coordinated procedures for shipping, receiving, storing, and issuing supplies
- Used manual and automated supply applications to maintain supply lists
- Constructed bins, shelving, and other storage aids to handle supply levels
- Built and strengthened relationships with customer's key personnel involved in logistics activities.
Education
High School Diploma -
Los Fresnos
Los Fresnos, TEXASAssociate of Arts - Social Work
Texas Southmost College
Brownsville, TX05.2024
Skills
- Troubleshoot service issues
- Multitasking
- Motivation
- Relationship building
- Organization
- Creative thinking
- Problem-solving
- Customer relations
- Verbal communication
- Customer Service
- Teamwork and Collaboration
- Cash Register Operation
- Stocking and Receiving
Timeline
Sales Associate
TJX Companies
10.2023 - Current
Service Professional
Olive Garden
10.2019 - 08.2023
Main Bartender
Dirty Als
10.2018 - 10.2019
Waitress
Julia's Restaurant
06.2010 - 08.2018
Automated Logistical Specialist
US Army
06.2000 - 11.2004
High School Diploma -
Los Fresnos
Associate of Arts - Social Work
Texas Southmost College
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