Bobbi Lee Lewis
Cheney,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Allied Envelope Printing & Graphics
09.2023 - Current
- Called and Emailed Local Customers when their orders were complete, and available to pick up.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Partnered with representatives from different carriers to arrange materials shipments.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Production Team Leader
Alpha Technologies Inc./Enersys Systems
04.2022 - 06.2023
- I lead a team of assemblers on a subassembly line through a successful shift 5-6 days a week
- Conducted routine inspections to check quality and compliance with established specifications.
- Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
- I handed out daily work assignments, training and guiding my team on multiple assembly projects
- I used Microsoft Office to send daily emails to correspond with the different departments I dealt with everyday
- I used Microsoft Excell to report labor, and used an SAP ECC6 to confirm work orders
- Applied Lean production techniques using 5S,EOS, A skills matrix to keep track of my team progress.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Followed good manufacturing processes (GMPs).
- Made recommendations for new or revised processes and supported implementation.
- Prioritized employee safety to reduce incidents.
- Inspected products on specific cycle depending on complexity level or design for production.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supervised production staff up to 45 employees.
- Completed job cards correctly and on time.
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Production Team Leader
Spherion Staffing LLC
04.2021 - 04.2022
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Streamlined operations realizing significant improvements in production flow.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted efficiency by coordinating projects and assignments for 20 team members.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Assembled products according to changing daily work orders and specific customer needs.
- Reviewed production schedules and streamlined processes.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
Customer Service Representative
Residential Home Solutions
01.2020 - 12.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
Education
GED -
GED Mohave Community College
Bullhead City03.2002
Skills
- Training & Development (10 years)
- Customer Service
- Typing (10 years)
- Service Recommendations
- Technical Troubleshooting
- Call Center Operations
- Payment Processing
- Account updating
- Customer Support
- Product and service knowledge
- Customer Correspondence
- Documentation And Reporting
- Customer inquiries
- LiveChat
- Brand Promotion
- Cloud applications
- Customer Satisfaction
- Written and oral communication
- Transcription
- Database Maintenance
- Call Center Customer Service
- Phone Etiquette (10 years)
- Computer Skills (10 years)
- Retail Sales
- Senior Care
- Cold Calling
- Cash Handling
- Marketing
- Door-to-Door Experience
- Telemarketing
- Inside Sales
- Account Management
- Salesforce
- Communication Skills (10 years)
- Negotiation
- Technical Support
- Customer Relationship Management
- Microsoft Office (7 years)
- Data entry (10 years)
- Writing skills (10 years)
- Warehouse experience (7 years)
- CRM Software
- Microsoft Outlook
- Quality Assurance
- Materials Handling
- Management
- Presentation Skills
- SAP
- Lean Manufacturing
- 5S
- Lean
Certification
- CPR Certification
- First Aid Certification
Assessments
- Call center customer service, Proficient, 07/01/23, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 07/01/23, Responding to customer situations with sensitivity
- Customer service, Proficient, 06/01/20, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 09/01/23, Using basic scheduling and organizational skills in an office setting
- Management & leadership skills: Impact & influence, Proficient, 07/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
Personal Information
Title: Experienced Customer Service Representative
Timeline
Shipping and Receiving Clerk
Allied Envelope Printing & Graphics
09.2023 - Current
Production Team Leader
Alpha Technologies Inc./Enersys Systems
04.2022 - 06.2023
Production Team Leader
Spherion Staffing LLC
04.2021 - 04.2022
Customer Service Representative
Residential Home Solutions
01.2020 - 12.2020
GED -
GED Mohave Community College
- CPR Certification
- First Aid Certification
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