Bobbi Sue Daniels
Baldwinsville,NY
Summary
Customer Service and Technical Lead for multinational Consumer goods Companies. Experienced Printing and Packaging professional. Purchasing, Logistics, Project Management, Estimating and Quality. Reliable Group Facilitator known for being a capable, well-trained professional. A compassionate leader and team-driven employee with undeniable interpersonal skills. Pursuing a new role where hard work and dedication will be highly valued. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
Work History
Technical Facilitator
Paperworks Industries
Baldwinsville, NY
10.2013 - Current
- Coordinate newly designed and / or structured cartons into production for manufacturing
- Review art supplied from customer & make recommendations for changes as required in order to produce the cartons efficiently
- Design and Create printing press layouts using AutoCAD software
- Order Cutting Dies and Printing Cylinders / plates used on the Printing presses
- Work with Sales on quotes and estimates for new initiatives
- Create Art Dockets to Invoice against Tooling Purchase Orders and upon completion of projects evaluate actual costs to the estimated costs and develop action plans to address any shortages or outages
- Direct point of contact with customers related to all project components
- Create DOE's (Design of Experiments) for New Initiatives for collection of Technical Data from trials and prepare statistical analysis on the data in correlation to customers Master Packaging Material Specifications
- Continuous Improvement and Lean Manufacturing
- Identified areas in need of improvement and implemented solutions.
Value Stream Group Leader
Specialized Packaging Group
London, Ontario
01.2009 - 04.2013
- With merger of SPG into PWI I relocated from the London Ontario plant to the Baldwinsville NY site
- Responsible for the equipment install and validation runs at customer
- Gantt charts to follow the details of the move
- Managed the equipment move for the Flexo press from Baldwinsville, NY to Greensboro, NC.
- Coordinated the customer trials and quality audits in Greensboro for Unilever Bar Soap
- Managed the day-to-day customer needs and purchased all raw materials involved in the transition.
- Value Stream Group Leader had to coordinate all the raw materials and scheduling of equipment within the value stream
- Managed all the customer requirements and needs including SMI (Supplier Managed Inventory)
- Managed personnel within the value stream including the Flexo Group Leader and press crews.
- Investigated and solved workflow problems with cross-functional collaboration and open communication.
Product Development Group Leader
Specialized Packaging Radisson
Baldwinsville, NY
10.2004 - 08.2009
- Reporting directly to the Vice President was responsible for all new development of equipment, raw materials and customer development
- Key areas of development were in house lamination on the Zerand press, developing new barrier applications
- Prepared presentations for the Business Development Team and worked with appropriate plant personnel at all sites to complete any Product Development Trials
- Attended packaging industry trade shows
- The Telstar unit was installed in our Greensboro plant where qualifications for Crest were completed
- SCJ APET rigid windows project where we purchased 2 new rigid window machines
- Presented updates at Sales and Leadership meetings.
Customer Response and Logistics Group Leader
Specialized Packaging Kansas
Lenexa, Kansas
01.2001 - 01.2004
- Reported to Director of Operations, responsible for raw material and inventory management
- Internal and external trials, approvals for all business
- Manager of Customer service associates and maintain accounts
- Oversee all customer visits and press approvals
- Prepare quality documents and technical data sheets for all areas of manufacturing
- Member of the SPK operating team
- Coordinated all new plates and die tooling
- Compare estimates
- Was the backup Flexo Group Leader and Plant Manager
- Assisted in scheduling and all areas of production
- Arranged in and out bound transport, created bills of ladings and customs paperwork.
Customer Service and Purchasing
Lawson Mardon
London, Ontario
10.1993 - 10.2001
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Education
Associate of Arts - Packaging Management and Technology
Mohawk College
Brantford, Ontario Canada1993
Skills
- Project Management
- Data analysis
- Verbal and written communication
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Microsoft Office Suite
- Computer Proficiency
- Administrative and Office Support
Accomplishments
- Training Course for Estimating Process 1999 Training -Plant Capabilities and Financial Module 2000 including cost components, Variable and Fixed costs, financial statements and costing
- Business Excellence Institute - Group Leader/Facilitator Key Performance Attributes 2005
- Lean Six Sigma Training - Lean Factory, Tools, Statistics and Project Management 2010
- 2011 – Six Sigma Green Belt – SSA,
- MACNY Manufactures Association - The Confident Leader 2012
- MACNY Manufactures Association - Root Cause Analysis/Corrective Action Class 2012
- MQS Audit Training Auditor
- Advanced Formulas and Charting Excel
- 2013 Intermediate Microsoft Excel 2019
Timeline
Technical Facilitator
Paperworks Industries
10.2013 - Current
Value Stream Group Leader
Specialized Packaging Group
01.2009 - 04.2013
Product Development Group Leader
Specialized Packaging Radisson
10.2004 - 08.2009
Customer Response and Logistics Group Leader
Specialized Packaging Kansas
01.2001 - 01.2004
Customer Service and Purchasing
Lawson Mardon
10.1993 - 10.2001
Associate of Arts - Packaging Management and Technology
Mohawk College