Bobby Allen
The Colony,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Command Desk Lead
Floor And Decor
The Colony, TX
08.2022 - 02.2024
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Optimized resource allocation by analyzing workload distribution data, ensuring balanced assignments across the team.
- Streamlined service desk operations for increased productivity and faster response times.
- Promoted a culture of continuous improvement through regular process evaluations, identifying areas for enhancement or streamlining initiatives.
Delivery Coordinator
TXFM, Inc.
07.2015 - 09.2021
- Set up delivery schedules, monitored progress and informed customers of delays or changes
- Engaged with customers regarding delivery and merchandise requests
- Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items
- Created delivery routes based on destinations and timelines to maintain efficiency
- Communicated effectively with dispatch regarding delivery progress and route detours
- Answered customer questions regarding products and resolved issues with order accuracy and quality
- Notified customers of delays to decrease calls to support
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Stocking Crew Member
Walmart
06.2012 - 07.2015
- Maintained neat, safe, and orderly workspace to prevent accidents and injuries
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins
- Lifted materials of varied weights on regular basis
- Assisted customers by locating items and loading heavy purchases in vehicles
- Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
- Palletized merchandise for easy movement to sales floor locations
- Ensured no damaged or expired items were placed on shelves
- Stocked shelves with items making sure items were not outdated and brought forward
- Arranged product on shelves following merchandising guidelines
- Stocked merchandise by UPC codes and read labels to match
- Broke down and discarded empty packaging and boxes after stocking products
- Maintained merchandise presentation by stocking and rotating merchandise
- Inspected items received for damage or other issues
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures
- Attached price labels to products and updated sales floor signs
- Prepared products by adding tags and readying pallets for restocking
- Moved items to designated warehouse areas
- Assessed floor displays to restock merchandise
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Rotated inventory from oldest to newest to maintain fresh stock.
Aegon Inc.
Stonebridge Insurance And Wealth Management
08.2009 - 04.2011
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Improved training to reduce knowledge gaps and enhance performance
- Assessed reports and adjusted workflows to realign with targets
- Promoted products, increasing customer base and market share
- Represented integrity and professionalism in business, serving as mentor and role model to staff
- Formed and sustained strategic relationships with clients
- Upsold products to policyholders and potential new clients
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients
- Pursued continued professional development through insurance workshops, course and webinars
- Offered policy guidance and management to promote asset protection
- Engaged customers and provided high level of service by carefully explaining details about documents
- Followed up with customers to check on changing needs and propose new offerings
- Maintained pleasant and cordial attitude, remaining calm when issues arose
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Evaluated customer desires and budgetary constraints to pick best policies
- Communicated with clients by phone and email to answer questions and offer services
- Made appointments with potential clients to discuss products
- Offered information about policy and coverage details.
Education
Some College (No Degree) in Accounting And Business Management -
Northeast Louisiana University
Monroe, LouisianaHigh School Diploma -
Oak Grove High School
Oak Grove, Louisiana05.1976
Skills
- Item Inspections
- Claims Management
- Shipping Procedures
- Order Checks
- Complaint Handling
- Schedule Coordination
- Route Planning
- Friendly, Positive Attitude
- Computer Skills
- Problem Resolution
- Reliable and Trustworthy
- Critical Thinking
- Basic Math
- Conflict Resolution
- Active Listening
- Microsoft Office
- Organizational Skills
- Customer Service
- People Skills
Timeline
Command Desk Lead
Floor And Decor
08.2022 - 02.2024
Delivery Coordinator
TXFM, Inc.
07.2015 - 09.2021
Stocking Crew Member
Walmart
06.2012 - 07.2015
Aegon Inc.
Stonebridge Insurance And Wealth Management
08.2009 - 04.2011
Some College (No Degree) in Accounting And Business Management -
Northeast Louisiana University
High School Diploma -
Oak Grove High School