Summary
Overview
Work History
Education
Skills
Timeline
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Bobby Allen

The Colony,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Command Desk Lead

Floor And Decor
08.2022 - 02.2024
  • Mentored junior team members, fostering a collaborative and supportive work environment.
  • Optimized resource allocation by analyzing workload distribution data, ensuring balanced assignments across the team.
  • Streamlined service desk operations for increased productivity and faster response times.
  • Promoted a culture of continuous improvement through regular process evaluations, identifying areas for enhancement or streamlining initiatives.

Delivery Coordinator

TXFM, Inc.
07.2015 - 09.2021
  • Set up delivery schedules, monitored progress and informed customers of delays or changes
  • Engaged with customers regarding delivery and merchandise requests
  • Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items
  • Created delivery routes based on destinations and timelines to maintain efficiency
  • Communicated effectively with dispatch regarding delivery progress and route detours
  • Answered customer questions regarding products and resolved issues with order accuracy and quality
  • Notified customers of delays to decrease calls to support
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.

Stocking Crew Member

Walmart
06.2012 - 07.2015
  • Maintained neat, safe, and orderly workspace to prevent accidents and injuries
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins
  • Lifted materials of varied weights on regular basis
  • Assisted customers by locating items and loading heavy purchases in vehicles
  • Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements
  • Palletized merchandise for easy movement to sales floor locations
  • Ensured no damaged or expired items were placed on shelves
  • Stocked shelves with items making sure items were not outdated and brought forward
  • Arranged product on shelves following merchandising guidelines
  • Stocked merchandise by UPC codes and read labels to match
  • Broke down and discarded empty packaging and boxes after stocking products
  • Maintained merchandise presentation by stocking and rotating merchandise
  • Inspected items received for damage or other issues
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures
  • Attached price labels to products and updated sales floor signs
  • Prepared products by adding tags and readying pallets for restocking
  • Moved items to designated warehouse areas
  • Assessed floor displays to restock merchandise
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
  • Rotated inventory from oldest to newest to maintain fresh stock.

Aegon Inc.

Stonebridge Insurance And Wealth Management
08.2009 - 04.2011
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate
  • Improved training to reduce knowledge gaps and enhance performance
  • Assessed reports and adjusted workflows to realign with targets
  • Promoted products, increasing customer base and market share
  • Represented integrity and professionalism in business, serving as mentor and role model to staff
  • Formed and sustained strategic relationships with clients
  • Upsold products to policyholders and potential new clients
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients
  • Pursued continued professional development through insurance workshops, course and webinars
  • Offered policy guidance and management to promote asset protection
  • Engaged customers and provided high level of service by carefully explaining details about documents
  • Followed up with customers to check on changing needs and propose new offerings
  • Maintained pleasant and cordial attitude, remaining calm when issues arose
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Evaluated customer desires and budgetary constraints to pick best policies
  • Communicated with clients by phone and email to answer questions and offer services
  • Made appointments with potential clients to discuss products
  • Offered information about policy and coverage details.

Education

Some College (No Degree) in Accounting And Business Management -

Northeast Louisiana University
Monroe, Louisiana

High School Diploma -

Oak Grove High School
Oak Grove, Louisiana
05.1976

Skills

  • Item Inspections
  • Claims Management
  • Shipping Procedures
  • Order Checks
  • Complaint Handling
  • Schedule Coordination
  • Route Planning
  • Friendly, Positive Attitude
  • Computer Skills
  • Problem Resolution
  • Reliable and Trustworthy
  • Critical Thinking
  • Basic Math
  • Conflict Resolution
  • Active Listening
  • Microsoft Office
  • Organizational Skills
  • Customer Service
  • People Skills

Timeline

Command Desk Lead

Floor And Decor
08.2022 - 02.2024

Delivery Coordinator

TXFM, Inc.
07.2015 - 09.2021

Stocking Crew Member

Walmart
06.2012 - 07.2015

Aegon Inc.

Stonebridge Insurance And Wealth Management
08.2009 - 04.2011

Some College (No Degree) in Accounting And Business Management -

Northeast Louisiana University

High School Diploma -

Oak Grove High School

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Bobby Allen