Highly experienced customer service professional with proven ability to manage interactions and resolve issues efficiently. Consistently achieves high levels of customer satisfaction and loyalty while aligning with company objectives and procedures. Committed to enhancing the overall customer experience through proactive problem-solving and attentive service.
Hi, I’m
Bobby Allen
Floral City
Summary
Overview
25
years of professional experience
1
Certification
Work History
Amazon DSP
Delivery Driver
11.2024 - Current
Job overview
- Delivered packages efficiently and accurately within designated routes.
- Operated delivery vehicles safely, adhering to traffic regulations and company policies.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Arizona Tea
Retail Sales Associate
04.2023 - Current
Job overview
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Spectrum
Outside Sales Representative
10.2023 - 11.2024
Job overview
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Developed and maintained relationships with key clients to drive sales growth.
- Presented product demonstrations, highlighting features and benefits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
Walmart
Stocking 2 TA
01.2023 - 10.2023
Job overview
- Collaborated with team members to optimize stocking procedures and enhance workflow efficiency.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
Circle K
Assistant Manager
12.2018 - 02.2023
Job overview
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff on customer service protocols and product knowledge.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Swire Coca-Cola
Merchandiser
02.2022 - 01.2023
Job overview
- Developed and executed merchandising strategies to enhance product visibility and drive sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with cross-functional teams to coordinate promotional activities and ensure brand alignment.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Boosted sales through effective collaboration with marketing team on promotional displays.
Cactus Sunscreens
Screen Installer
07.2000 - 09.2017
Job overview
- Collaborated with cross-functional teams to ensure timely completion of installation projects.
- Operated equipment to assess screen functionality and identify defects.
- Implemented quality control procedures to enhance product reliability and customer satisfaction.
- Improved customer satisfaction by addressing concerns regarding screen quality and providing appropriate solutions.
- Assisted in the training of new technicians, ensuring they were well-versed in company standards and best practices.
Education
Yavapai CollegePrescott, AZ
Associate's degree from Business Management
01.2000
University Overview
Skills
- Customer service
- Sales strategies
- Relationship building
- Time management
- Conflict resolution
- Positive attitude
- Teamwork and collaboration
- Punctual and reliable
- Clean driving record
- Forklift operation
- Quality assurance
- Attention to detail
- Customer education
- De-escalation
Certification
- Driver's License
- Forklift Certification
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Amazon DSP
11.2024 - Current
Outside Sales Representative
Spectrum
10.2023 - 11.2024
Retail Sales Associate
Arizona Tea
04.2023 - Current
Stocking 2 TA
Walmart
01.2023 - 10.2023
Merchandiser
Swire Coca-Cola
02.2022 - 01.2023
Assistant Manager
Circle K
12.2018 - 02.2023
Screen Installer
Cactus Sunscreens
07.2000 - 09.2017
Yavapai College
Associate's degree from Business Management