Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

BOBBY BARNES

BRONX,NY

Summary

Enthusiastic, Help Desk professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of web applications, software, and framework. Entry level experienced SQL Developer with business savvy and driven nature.

Work History

Dispatcher

FedEx Express
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation and assigned personnel.
  • Directed dispatching, routing and tracking of 50 fleet vehicles.
  • Coordinated repairs to vehicles to maintain fleet operations.

Manager

Walgreens
  • As a manager I was responsible for managing all store operations
  • Took note of the customer service provided by the team members and also develop plans necessary for improvement
  • Offered assistance to patients and customers with regards to their services and products
  • In charge of supervise every store and pharmacy activity and ensure the cleanliness of the store grounds
  • It also includes managing the progression of the careers of all employees.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.

Subcontractor, Network Engineer

D.E.S.TCOMPUTER SOLUTION
  • Worked with the Network maintenance group responsible for monitoring, maintaining and repairing all digital& analog Equipment such as Alarms, Switches, carrier system, High speed internet, ISDN, fiber optic cables and Data circuits
  • Tracks events in Ticket Remedy System and assist service providers in circuit installation / trouble ticket closeout to reduce operational cost and improve responsiveness to customers
  • Maintains networks data integrity and security by evaluating and implementing appropriate network solutions
  • Supports and maintains user accounts, including, rights, security, and systems groups
  • Provides primary Interact with Customer Service Centers, Network Management Centers, Account Teams and Customers to facilitate repair of faults in the network within established baseline objective technical support to employees
  • Monitor Alarms and troubleshoots common WAN errors like connectivity issues, security issues, bandwidth utilization, performance issues due to faulty network devices by using technical tools like Fluke – Network Analyzer, Ethereal, WANGuard and coordinates installation of cables, Cisco routers and switches.

Help Desk Specialist

WEBHELP Group
10.2022 - Current
  • Inspected Equipment for full power potential before and after updates.
  • Provided support for network infrastructure and baseline configurations.
  • Oversaw installations of new technology and new personnel training.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Help Desk Associates Intern

KForce Technology
  • Provide help desk support to end-users of proprietary software
  • Answer questions about product features and resolve use problems
  • Document all issues and generate reports detailing common problems and error trends
  • Escalate service questions to appropriate client representatives
  • Fill in for in house IT services as needed, installing new desktop systems for developers,
  • Project managers, and quality assurance team members.
  • Configured hardware, devices and software to set up work stations for employees.

IT Technician

BEST BUY GLEEK SQUAD
  • Help drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
  • Troubleshooting and repairing technology product
  • Partner with in-store operations team to confirm product details prior to loading into vehicle
  • Ensures the product is delivered from the store or warehouse locations to the proper address and drop-off location as requested by the customer
  • Obtain customer signatures on high-value products as indicated by the order type
  • Completes electronic paperwork in the delivery tracking system
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.

Education

Associate Degree - Computer Science

Borough Of Manhattan Community College
New York, NY

Bachelor Degree - Computer Science

Lehman College
New York, NY

Skills

  • Web Browser Software
  • Microsoft Windows
  • Effective Communication

Accomplishments

  • CompTIA Network +, CCNA Prep Course, SQL Server, Software Installation, MS Office, Query writing and optimization
  • RELEVANT COURSES
  • Wireless Communication, Communication Theory, Engineering Management, Electrical Circuits, Computer Communication, Engineering Economics, Electronics, Electromagnetic, Digital Computer Systems, MathLAB
  • QUALIFICATIONS
  • Systems: Windows, Cisco Systems& Switches,
  • Networking Applications: Switches, Routers, Hubs, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS, VOIP, QoS, IPSec,
  • Circuit & Packet Switching, OC-192, DSO, Telco (T1), TDR, FLUKE- LAN Analyzer, Data circuits

Timeline

Help Desk Specialist

WEBHELP Group
10.2022 - Current

Dispatcher

FedEx Express

Manager

Walgreens

Subcontractor, Network Engineer

D.E.S.TCOMPUTER SOLUTION

Help Desk Associates Intern

KForce Technology

IT Technician

BEST BUY GLEEK SQUAD

Associate Degree - Computer Science

Borough Of Manhattan Community College

Bachelor Degree - Computer Science

Lehman College

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