Bobby Barnes

• Provided basic end-user troubleshooting and desktop support.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
• Walked individuals through basic troubleshooting tasks.
• Installed, configured and maintained computer systems and network connections.
• Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
• Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.

Assisted the Registered Pharmacist in performing pharmacy functions, including answering calls, processing medication requests, and preparing patient-specific medication orders.

• Supported cleanroom and IV preparation while maintaining compliance with relevant safety standards.

• Managed inventory by regularly restocking medication supplies, ensuring that the Pyxis MedStations were fully stocked, and assisted in the replacement of emergency kits.

• Performed essential computer functions, including billing, printing medication labels, and generating reports.

• Supported the pharmacy team in maintaining high standards of infection control and pharmacy regulatory compliance.

• Actively participated in performance improvement initiatives to enhance workflow efficiency and customer satisfaction.

• Collaborated with the healthcare team to ensure optimal patient care and resolve any medication-related inquiries or issues.

• Provided exceptional customer service by interacting effectively with patients and staff, ensuring clear communication and timely medication delivery.

• Attended staff meetings and mandatory in services to remain current on pharmacy policies and procedures.

• Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
• Counted and labeled prescriptions with correct item and quantity.
• Greeted customers at counter and provided excellent customer service.